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We are looking for an experienced VP of Customer Experience to join us!

This is a full-time and onsite (hybrid-remote) role at our Tel Aviv office.

We seek a highly motivated and experienced VP of Customer Experience to join our dynamic team. In this role, As the VP of Customer Experience, you will be responsible for leading and shaping our company's customer experience strategy to ensure the highest level of satisfaction and loyalty among our customers. You will lead a team dedicated to delivering exceptional customer service across all touchpoints, driving continuous improvement initiatives, and championing the voice of the customer throughout the organization.

The ideal candidate has to be a people person - a relationship wizard with analytical skills. The ideal candidate will work closely with cross-functional teams, including Sales, Product, and Support, to align customer goals with our company objectives.

Key Responsibilities:

Develop and execute a comprehensive customer experience strategy aligning with the company's goals and objectives.
Lead and mentor a team of customer experience professionals, providing guidance, support, and development opportunities.
Define and implement best practices for customer service delivery, including processes, systems, and performance metrics.
Collaborate cross-functionally with marketing, product development, and operations departments to drive customer-centric initiatives and improvements.
Monitor and analyze customer feedback, satisfaction metrics, and market trends to identify areas for improvement and innovation.
Champion the voice of the customer within the organization, advocating for their needs and preferences in decision-making processes.
Establish and maintain strong relationships with key stakeholders, including executive leadership, to gain buy-in and support for customer experience initiatives.
Drive a culture of customer-centricity and continuous improvement throughout the organization, fostering a mindset of empathy and accountability.
Manage a group of ~40 employees.

We are seeking an experienced Customer Success Leader to lead our team in driving customer satisfaction, retention, growth and to be a member of our management team. You will manage a group of Customer Success Managers (CSMs) and work closely with cross-functional teams to ensure customers are fully supported throughout their journey, maximizing the value of our products and services.



Key Responsibilities:

Lead & Develop: Manage, mentor, and coach a team of Customer Success Managers, setting performance goals and ensuring continuous development.
Customer Retention & Satisfaction: Drive customer retention and renewal strategies, ensuring clients achieve their business outcomes and remain satisfied with our solutions.
Customer Success Strategies: Implement processes for onboarding, product adoption, and engagement, ensuring a seamless customer journey.
Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer success efforts with broader company goals.
Monitor & Analyze Metrics: Track key metrics and customer health scores to identify risks and opportunities for improvement.
Customer Advocacy: Represent the voice of the customer internally, providing feedback to the company management , Product and Engineering teams to enhance the product roadmap.

Leverate is a dynamic high-tech company based in Ramat Gan, specializing in the B2B financial services industry. We are looking for an innovative and enthusiastic VP of Marketing that enhance our brand presence, drive growth, and achieve business objectives. Job Summary: You will be responsible for overseeing all marketing efforts, developing and executing comprehensive marketing strategies, managing a high-performing team, and ensuring alignment with the company’s vision. This role requires a blend of strategic leadership, creative thinking, and hands-on execution Responsibilities: Strategic Planning and Budgeting: Develop and manage plans for both online campaigns and offline events. Global Digital Campaigns: Oversee and execute hands-on global digital marketing initiatives. Collaborate with executive leadership to align marketing initiatives with overall company objectives. Performance Optimization: Manage budgets effectively and optimize campaign results. Team Management: Lead a team responsible for online marketing, offline events, content creation, and website management. Conduct regular reviews and recruit as needed. Brand Compliance: Ensure alignment with global branding standards. Identify market trends , customer insights, and opportunities to drive innovation and competitive advantage.

Were looking for product leaders (ex-VP product, ex-Product Director) who can lead super talented multi-disciplinary teams (devs, data, design, growth, musicians) in building and growing complex consumer B2C products.

We are seeking a seasoned VP product to lead our product team. This leader will drive the vision and strategy for our advanced product suite, empowering our clients with secure, reliable tools for navigating the digital asset economy. The ideal candidate will bring extensive experience in leading product teams within high-growth organizations and a solid understanding of product management for technology solutions in the financial sector.
Responsibilities:
* Define and execute the product vision and strategy, aligning with our mission to set the highest standards in digital asset custody and operations technology
* Lead a high-performing product team, fostering collaboration and excellence across all stages of product development
* Collaborate closely with engineering, design, sales, and marketing teams to align Product Strategy with the company's overall strategy and ensure product-market fit, driving the launch of innovative features and product enhancements
* Conduct market research and competitive analysis to identify opportunities and refine product differentiation in digital asset security
* Create and manage product roadmaps, ensuring feature prioritization aligns with customer needs, technical feasibility, and business objectives
* Oversee the product backlog, working closely with engineering to ensure effective, timely execution of initiatives
* Define and track key performance metrics, using data -driven insights to guide product decisions and improvements
* Act as an expert on digital asset custody, providing support and insights to internal teams, partners, and customers
* Partner with sales, marketing, and customer success teams to optimize product positioning and refine pricing models
* Represent the company at external business meetings, events, and initiatives