* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands
Requirements: Qualifications and Skills:
* English as a mother tongue proficient in communicating both verbally and written
* Understanding American culture, customer behavior, and expectations
* Tech-savvy and fast adaptor who is eager to learn new technologies
* Ability to multitask and function within a fast-paced working environment
* Strong critical thinking skills, and confidence in taking responsibility and ownership
* Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
* A team player with a positive attitude, empathy, and high energy Nice-to-haves:
* Familiarity with Zendesk, Aircall, and automated support/ helpdesk systems
* Customer Support Experience
* Additional language proficiency (Spanish, Portuguese, German) Nice-to-know:
* We are located in Rothschild, Tel Aviv
* Our hybrid model includes four days in the office and one day at home
This position is open to all candidates.
