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We are looking for a Strategic customer success manager.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position HiBob as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

We are looking for a CS solution architect team manager.
Job Responsibilities:
Team Leadership and Development:
Lead, mentor, and empower the EMEA CS Solution Architect team, fostering collaboration and professional growth.
Create clear career development pathways for team members, focusing on skill-building and leadership readiness.
Strategic Customer Consultation:
Guide the team in delivering high-value, strategic consultations to the Professional Services and Customer Success teams.
Oversee the creation of scalable frameworks and best practices to ensure consistent delivery excellence.
Product Impact and Insights:
Partner with Product, CXE, and CS leadership to amplify the Voice of the Customer (VoC) in roadmap planning.
Facilitate the teams role as solution engineers, providing cross-module and cross-platform expertise.
Operational Excellence:
Collaborate to establish and optimize internal processes.
Monitor team KPIs and SLAs, ensuring timely and effective resolution of consultations and escalations
Cross-Functional Collaboration:
Collaborate with multiple stakeholders such as: Product Enablement, CS Operation and Product to drive data-driven decision-making,
Act as the EMEA CS Solution Architect representative in global discussions, ensuring regional needs and insights are addressed.

About Tailor Brands We are Tailor Brands , a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine , which creates a personalized plan for every new business and simplifies the entire journey — from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey. Why this role matters Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. We’re looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change. You’ll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What you’ll do
* Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
* Manage team performance, ensuring they meet Tailor Brands' quality and efficiency.
* Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
* Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
* Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
* Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
* Manage escalations, providing expert problem-solving and guidance to the team.