As an Integration Specialist, you will be the technical "glue" connecting our ITSM platform to the worlds leading cloud and IT ecosystems.
This is a unique, high-visibility role for someone who wants to combine deep technical work (APIs, AI-coding, and Workato) with a strategic, client-facing edge. Youll build the automations, train our teams to sell them, and jump on calls to prove their value to global customers.
Key Responsibilities
Build & Automate: Design and deploy API-based integrations between us and platforms like AWS, Azure, Security tools, Asset management solutions, and more using our Agentic AI tools and low-code tools (Workato).
Technical Sales Support: Join discovery calls with prospective customers to understand their technical environment and demonstrate how our integrations solve their business pains.
Internal Enablement: Act as the subject matter expert by training internal sales and success teams on how to effectively position and "sell" our technical capabilities.
Documentation: Work with our technical writer to create clear technical blueprints and "how-to" guides for both internal implementation and customer-facing use.
Requirements: AI & Optimization: Leverage AI-based tools to generate, refactor, and optimize integration logic.
Technical Core: Understanding of REST APIs and experience with integrating systems and syncing data. Use tools like Postman/other dev tools for testing, troubleshooting and POCs.
Security & Cloud: Familiarity with OAuth, SSO, and enterprise environments (Azure/AWS/Active Directory).
Communication Pro: Exceptional English (written/spoken) with the ability to explain complex technical concepts to non-technical stakeholders.
Consultative Mindset: A mix of analytical problem-solving and the "people skills" needed to thrive in customer-facing scenarios.
This role is part-time 0.5 FTE (20 hours a week).
This position is open to all candidates.