לוח משרות דרושים מנהל שירות לקוחות לדוברי אנגלית

We are looking for a Service Manager.
מה תעשו:
Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
Responsible for tooling inventory management, cost controls, and tool orders.
Support in the development of future solutions ideate, share and develop future proof solutions to improve service

We Are seeking a visionary Head of Customer Experience to architect and drive the scaling of our CX operations. You will be responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth. With a deep understanding of customer behavior and how large-scale CX teams operate, youll guide us in delivering exceptional experiences at scale while championing the voice of the customer across the organization. This is a key role for someone ready to shape the future of CX.
Responsibilities
Global Leadership & Team Growth:
Lead, mentor, and develop a high-performing global team of Customer Experience Specialists based in Tel Aviv and Richmond, Virginia.
Set clear goals, foster continuous improvement, and ensure alignment with company objectives.
Be a hands-on leader, guiding the team through complex customer scenarios.
Travel to Richmond offices up to 4x a year to strengthen relationships and ensure seamless team alignment.
Customer Experience Strategy:
Refine and elevate an omni-channel CX strategy that delivers seamless interactions across all touch points.
Optimize workflows to boost efficiency, meet SLAs and department goals.
Collaborate with cross-functional teams, primarily claims experience and product, to ensure a consistent and excellent end-to-end customer journey.
Expansion of Team Expertise and Responsibilities:
Pioneer the expansion of our team's expertise from insurance to comprehensive travel and financial assistance, empowering them to provide end-to-end support across evolving product lines.
Tech & Data-Driven Leadership:
Monitor and act on CX metrics to keep us as the highest-rated travel insurance in the U.S.
Leverage tech and data insights to enhance operations and scale effectively.
Partner with Product and Tech teams to drive innovations and constantly improve customer loyalty.