We are seeking a dedicated and enthusiastic CSM to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently.
This role requires strong communication skills and the ability to analyze customer needs while maintaining a positive attitude.
Responsibilities:
- Respond promptly to customer inquiries via phone or email.
- Analyze customer issues and provide effective solutions or escalate as necessary.
- Perform data entry tasks to maintain accurate customer records.
- Conduct outbound calling to follow up on customer feedback or promote services.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Maintain a professional demeanor while handling challenging situations.
- Utilize office software and tools to manage customer interactions
effectively
Requirements: - Normal hours of operations are 16:00 to Midnight (9-5 US EST).
- Previous experience in a call center or customer service role is preferred.
- Strong computer skills, including proficiency in CRM and office applications.
- Excellent verbal and written communication skills in English
- Ability to analyze information quickly and make informed decisions.
- A positive attitude with a commitment to providing outstanding customer service.
- Strong organizational skills and attention to detail.
- Familiarity with a point-of-sale system is preferred
Join us in delivering exceptional service and support to our valued customers!
This position is open to all candidates.