If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
The Director of CX Operations - AI, Automation, Billing & Payments is a unique opportunity to join a highly motivated, customer-centric team striving for operational excellence.
we are shifting gears toward an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not only well-defined, but supercharged by intelligent automation, data, and AI.
You will be a hands-on operational leader, designing and optimizing workflows using n8n, Make, and Claude; leading critical Billing and Payment, and owning a significant portion of CXs day-to-day operations.
Requirements: AI Builder: Proven, hands-on experience building and deploying AI-based automations and solutions.
Automation Expert: Deep, hands-on expertise with n8n / Make /Claude (formerly Integromat).
Information Systems: Experience with information systems, workflow design, and process automation within a global or international company.
Data Oriented: Strong analytical mindset with an ability to use data and KPIs to drive operational decisions.
CX Operations: Experience managing CX or Back-Office operations is a strong advantage.
Billing & Payments: Experience with billing, payments, financial operations, or SaaS subscription operations is a strong advantage.
Leadership & Mindset:
High-Velocity Mindset: Ability to thrive in a super-fast-paced environment, manage multiple priorities, and maintain a positive, solutions-oriented approach.
Hands-On Leadership: Comfortable getting into the details, building solutions yourself, and working closely with teams to drive execution.
Team Management: Experience managing multidisciplinary teams, particularly small, high-performance squads.
Cross-Functional Leadership: Strong ability to influence and collaborate with teams across the organization, without relying solely on direct authority.
Communication: Fluent English with excellent written and verbal communication skills.
Customer Focus: Tech-savvy with a strong understanding of the customer journey and the ability to translate customer needs into operational improvements.
This position is open to all candidates.