A Leading Marketing Company is Looking for a Call Center Manager to Join its Team in Johannesburg.
The Retention Manager will be responsible for:
- Managing a large team of sales personnel (~100) interacting with an international client base.
- Providing leadership to the respective department managers, focused on acquiring new clients and retaining existing clients.
- Coordinating with other managerial functions including finance, compliance and HR.
- Developing training programs to facilitate the effective on-boarding of new sales personnel.
- Ensuring the continued growth and profitability of the sales function.
Requirements:
The ideal candidate will possess:
- Experience managing large sales teams ideally in a call center environment of Forex / Binary / Gamming / Crypto is a must.
- Willingness to relocate to Johannesburg (international relocation is possible for the right candidate).
- Result-oriented management style and an ability to lead the team to hit its sales targets.
- Familiarity with payment processors and wire solutions.
- University-level qualifications an advantage.
- Fluency in English.
The remuneration package will comprise of a generous base, a performance-based bonus (monthly), and extensive benefits.