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We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with us.
The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.
As Senior Director of Service and Support, you will be responsible for:
Driving quality and planning at the customer
site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working
with our products and personnel.
Partner with Customer Success to assist in providing the best support to customers and partners.
Provide strong project management to plan, monitor and track customer projects and accounts.
Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .
Serve as primary contact of on-boarding of new customers and research partners.
Proactively identify opportunities for improvement and resolve issues
Represent the voice of the customer/partner to provide input into the product
development and sales process.

Who we are: Incredibuild empowers developers to radically accelerate their work by shortening build times, allowing more iterations and faster product releases. Thousands of customers including world-leading brands trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating Time-To-Market for leading brands. We’ve helped over 200,000 developers at tech giants like Microsoft, Samsung, Nintendo, Amazon, and many others to develop some of the most successful software in many industries such as gaming, financial services, Embedded software, and more. In the past three years, Incredibuild has been in hyper-growth, expanding globally with no signs of slowing. We have secured multiple rounds of investments to keep expanding our market share. This is your opportunity to join a category leader and make a difference. To read more Who you are: We are looking for a Vice President of Product for a unique opportunity to lead the product strategy and be a key player in shaping our future success. If you are a seasoned professional with a passion for software products and a desire to drive innovation in a fast-paced environment, we can do great things together. What You'll Be Doing: Strategic Vision: Develop and communicate a clear strategic vision for Incredibuild's product portfolio. Identify market trends, customer needs, and competitive landscape to drive product innovation. Product Management Leadership: Lead the product group to define and execute the product strategy. Provide guidance on product roadmaps, feature prioritization, and overall product development. Market Analysis: Stay abreast of industry trends, competitor products, and emerging technologies to make informed decisions that keep Incredibuild at the forefront of the market. Team Development: Foster a collaborative and high-performance culture within the product management team. Mentor and guide team members to achieve their full potential. Customer Focus: Work closely with customers to understand their needs, pain points, and aspirations. Translate customer insights into product features and improvements. Cross-Functional Collaboration: Collaborate with cross-functional teams including engineering, marketing, sales, and customer support to ensure alignment and successful product launches.

We are looking for a VP Business Unit, Programs & Delivery, Life & Pension.
The VP BU is a business executive who understands and manages the delicate balance of ensuring profitable growth of our business in a defined account/territory, quality programs delivery, and achieving financial targets while assuring customer satisfaction and loyalty.
The VP BU is the central, significant, and senior role at the heart of our customer facing delivery operations.
Job Description:
P&L Management:
Manage the P&L for the business unit in the assigned territory/accounts; responsible for meeting the accounts financial targets.
Continuously targeting to lower the total cost of ownership for the customers.
Customer Management:
Responsible for the well-being of the long-term customer relationship and customer satisfaction.
Work to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues.
Growth Management:
Constantly drive to grow the business and up-sales with our customers, by identifying and promoting business opportunities where we may offer added value.
Support the expansion of the business to new segments within existing customer accounts.
Delivery Management:
The VP is the final point of accountability for ensuring quality, timely, and on budget delivery of our operations, solutions and projects.
Work hand in hand with the competency centres/delivery managers to optimize delivery.
People Management:
Manage directly dispersed VPs, Program Directors team, responsible for their hiring, mentoring, performance, personal growth, and high motivation.
Work in a matrix manner with the VP R&D and COE to smooth delivery and manage risks.