לוח משרות דרושים נציגי שירות לקוחות לדוברי אנגלית

We are looking for a CUSTOMER SERVICE REPRESENTATIVE.
Provide information and personal support to potential Olim before and after the Aliyah process.
Open Aliyah files and manage them.
Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
Monitor the files of Aliyah candidates who have not completed the Aliyah process.
Work with an advanced CRM system and other systems, including social networks.
Conduct proactive inquiries to world Jewry for the purpose of marketing our activities and registering interested individuals in programs (telemarketing).
Provide support for agency-wide projects.
Important Information:
Flexibility in working hours is required (various shifts during the day: 08:00-16:00,
10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
The offices of the Global Center are in Jerusalem.
Scope of the position: full-time position + additional hours as needed.
Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.

*Temporary Position*
* Identify customers’ needs and take the extra mile to achieve Exceptional Experience
* Build sustainable relationships and trust with customers through open and interactive communication.
* Handle customer queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
* Keep records of customer interactions (case handle, data collection, call logs, etc.)
* Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
* Communicating with customers through various channels (Chat/Email/etc.)
* Communicating and coordinating with colleagues from different departments as necessary
* Providing feedback on the efficiency of the customer service process
* Provide "Soft Sales" service to customers.

We are looking for a Support Consultant/Professional/Specialist.
In this role you will:
Empower our customers to achieve their goals.
Provide product onboarding, support services, and policy information to enhance customer user experience and satisfaction (Primarily B2C).
Resolve product and customer issues, analyze and provide solutions using in-house troubleshooting.
Provide feedback to the company on the customer's perspective and influence product quality and development.
Identify key power users and potential product beta testers in our community.
Contribute as a Team Player, to the overall support team effort and customer success goals.
Hours 14:00-23:00
This is an in-office role with one day working remotely.

We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.
Responsibilities:
Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
Identify and analyze recurring issues and trends by working with other departments until resolution
Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
Work in a dynamic, team-focused environment with great freedom, career development, and benefits.