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As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals. You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .

We are looking for a Customer Support representative!
Were a boutique tech company with a cutting edge product in the online marketing industry, trusted by global brands such as Fiverr , Elementor and Lemonade. Located in the heart of Tel-Aviv.
Job description:
Full-time position in a SaaS company.
The position includes assisting with technical support and providing customers full training of our product. You will help customers plan and understand the best ways to utilize our service based on their business needs.

Your Story:
Communicate with international partners (publishers) on a daily basis on their goals and needs.
Ensure that technical and business-related issues are handled quickly and appropriately.
Consolidating reports - collect & gather data from different reporting systems to ensure partner's KPI achievements.
Work with our demand (advertisers) providers to maximize revenue.
Perform daily optimization on ad campaigns.
Analyze ROI based on deliverables and performances.
Work closely with our global Sales, Account Management teams, Product, and R&D.

We are looking for a French English-speaking Customer Services Safety Agents for a challenging and meaningful role at the company's control and command center in Tel Aviv.

After years of success in the USA, the startup BOND has expanded to Israel, aiming to enhance personal security, safety, and peace of mind.

The job is shift-based (including nights and weekends) and is suitable for full-time/part-time employment.

Joining us includes a starting salary of 45 NIS per hour, options as customary in startup companies, Bond services for you and your loved ones, and a variety of other benefits (study fund, gym, Cibus, and more).

We are where the creative arts meet technology. If theres one thing we all have in common, its a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more. Our products:
* We are an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more.
* Motion Array: the ultimate destination for creators, including high-quality video templates by the worlds top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos. Were seeking a full-time Customer Success team leader to join our vibrant Support team in Tel Aviv!
Wake up for this:
* Lead and develop a high-performing team of customer care specialists, fostering a culture of passion, drive, and innovation.
* Deliver exceptional customer service, ensuring that customers receive timely and effective support.
* Continuously analyze customer feedback and contact reasons to identify opportunities for improvement in self-service capabilities and overall customer experience.
* Leverage Zendesk and other relevant technologies to streamline and enhance customer care processes.
* Articulate the voice of the customer to drive product improvements and ensure customer needs are met.

we have unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at our company are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. we are where hard work pays off and careers take off. Join us and lets build the future of fintech together.

As a Compliance Analyst you will be responsible for:

Assist in the validation of AML transaction monitoring models to ensure accuracy
and effectiveness.
Support the tuning and optimization of existing models to improve performance
and detection capabilities.
Analyze transaction data and model outputs using Looker and Excel to identify
areas for enhancement.
Collaborate with the Data and Product teams to introduce and enhance AML
monitoring algorithms and parameters.
Document model changes, validation results, and optimization processes. Provide insights and recommendations based on data analysis to enhance the
effectiveness of AML monitoring systems.