*Temporary Position*
* Identify customers’ needs and take the extra mile to achieve Exceptional Experience
* Build sustainable relationships and trust with customers through open and interactive communication.
* Handle customer queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
* Keep records of customer interactions (case handle, data collection, call logs, etc.)
* Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
* Communicating with customers through various channels (Chat/Email/etc.)
* Communicating and coordinating with colleagues from different departments as necessary
* Providing feedback on the efficiency of the customer service process
* Provide "Soft Sales" service to customers.
Requirements: * English – C1 / Native – must.
* Hebrew speaker – B2 at least, C1 – advantage.
* Customer orientation and ability to adapt/respond to different types of characters.
* Strong verbal and written communication skills (!)
* Tech-Savvy – huge advantage.
* Experience in the customer service field, preferably with the US market
* Familiarity with CRM systems and practices (Salesforce, Twilio, ERP)
* A true team player – we go by "One for all, and all for one."
* Self and quick learner with a striving passion for knowing more and better – really understand the "Why" behind the "Do."
This position is open to all candidates.
