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Required Community Associate Jerusalem (part time, ideal for students also).
You are:
A positive, friendly, service-oriented individual with an insatiable thirst for learning. Youre highly organized and believe perfection is found in the smallest of details. You love meeting new people, offering your help when needed and have excellent customer success skills.
In this position, youll be part of the operations team. You will provide ongoing support to our community of sojis (students of Jolt), and be responsible for operating our mini-campuses. You will be the face of the product and interact with our users on a daily basis.
Your day to day work will include:
Operating a local learning hub (in Jerusalem).
Direct support to all members of the community.
Handling logistics and administration.
working in shift, mostly evening (not only).
The shifts include working on Friday (not during Shabbat).
Between 2-5 shifts per week.
35 NIS per hour.

We are looking for a highly motivated and capable Customer Success Manager to work in a profitable and rapidly growing startup. Come and join us if you are curious, talented, independent and would love to work on a product thats used daily by hundreds of thousands of happy customers. Responsibilities include transforming our Support Department into a Customer Success Team, defining processes, managing the support team, tracking and measuring success (in upsales, reduced churn etc.) and reporting to upper management.
Primary Responsibilities:
Building procedures and protocols for the Customer Success Department.
Reducing the number of tickets while providing excellent customer service.
Improving the customer satisfaction rate while reducing customer wait time
Managing the support team and tracking performance.
Building and managing the online support documentation: FAQ, user manuals, etc.
Being fully committed to getting the users voice heard inside the company.
Being the voice of our customers to the Product and Dev teams.
Reducing churn.
Upselling products.
Increasing WoM.
Meeting personal and company KPIs.
Reporting to upper management.