Who We Are
we are a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.
Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS;we work alongside our 3,000+ customers to save them time and money.
The Opportunity
As a Client Services Operation Specialist, you will be responsible for supporting the operational functions within the Client Services organization, which is a critical component of our effectiveness as a business.
Setting up cloud accounts, managing and administering the customer onboarding process at our company is a crucial task that has significant implications on customer experience. Managing this process and others, driving reliability, repeatability and consistency is a critical aspect of our success.
As a Client Services Operations Specialist, youre going to partner with the Sales and Engineering organizations to support this mission delivering great outcomes for our customers. If you are looking to expand your skill sets, this role is for you.
Responsibilities
Collaborate between Sales and Engineering organizations to support business processes driving positive customer and employee experiences
Create and onboard new Cloud Account/s using approved mechanisms
Peer review customer onboardings to ensure quality assurance
Create and maintain documentation around customer processes and help demystify complex onboarding & offboarding scenarios
Provide support to sales, customer reliability engineers and customers throughout the customer onboarding and offboarding process
Support escalations related to customer account configurations and other cloud service provider requirements
Keep records and internal systems up to date needed to support observability and maintain business requirements
Identify & drive process improvements opportunities for Client Services operational processes
Requirements: 1-3 years of experience with Cloud Service Providers
Good understanding of Cloud IAM and IAM Roles
Basic understanding with scripting, python & cloudformation with a desire to learn
Understanding of APIs both technical and business value
Own your tasks and have strong attention to detail
Bonus Points
Cloud practitioner or associate level AWS or GCP certifications
Understanding complex issues with a view to simplifying these issues
This position is open to all candidates.
