Required a Customer Success Director.
Key Responsibilities:
Successful deployment and adoption of Continuity Software.
Customer Success DirectorKey Responsibilities.
Successful deployment and adoption of Continuity Software
solutions at customer sites.
Ongoing measurement and tracking of customer satisfaction.
Post-sales account management.
Manage the Professional Services / solution specialists group.
Write statement of work documents based on requirements dialogue
with partners and customers.
Ensure successful delivery of technical services (Hour Bank,
Training, Integration, Managed Services HA/DR Assurance, more.)
Issue monthly billing reports and ensure teams profitability.
Support team management.
Assist sales with technical deliver of Proof of Concepts and
expansion opportuniti
Requirements:
3-5 years proven experience with technical services delivery,
including 2 years of people management experience.
Unix/Linux System, Storage Management, in-depth Virtualization
(VMware or other) or HA/DR knowledge.
Understanding of datacenter architecture and/or IT management
software solutions including hands-on implementation experienceHands-on experience writing scripts.
Experience working in start-ups.
Experience working with US-based large enterprises and partners.
Minimum Bachelor degree in a relevant fieldCore Competencies
(Knowledge, skills and abilities).
Strong people management skills and leading by example.
Strong direct partner/customer facing skills and relationship
building.
Project Management - technically lead a project throughout its
lifecycleAble to drive relevant internal functions to delivery and
problem solving for customers/partnersAbility to design deployment solution for complex requirements (networking, geography, scale, etc.).
Strong presentation skillsExcellent and proven verbal and written communication skills.
Ability to lead work at customers sites.
Other Qualifications:Extensive travel abroad.
Fluent English.