Required Digital Call Center Representative.
The DCC will provide digital customer service to all of our tourist customers. The work will be entirely in English, so the highest level of written English is required.
Digital customer service and reservations center - via digital platforms only (Google, Whatsapp, Facebook, chats etc.).
Customer service - reservations, answering guests questions & requests, problem solving, helping guests until handover to reception, and helping with travel plans.
Sales - up-selling, referring to our groups/packages department.
Working in shifts - including nights, weekends and holidays.
Requirements:
Experience in customer service.
Highest level of written English.
Organizational skills.
Comfortable working with digital systems & platforms.
Knowledge with social media.
Availability for 3-5 shifts per week.
Willingness to commit for at least one year.