We are the largest US direct marketer of international travel for North Americans aged 50 plus and had served over 1 Million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.
Grand Circle Corporation is currently seeking candidates for the following position:
Program Service & Operation Coordinator Based in Israel
The successful candidate will be responsible for handling Vendors, Tour Guides; resolving quality issues, planning and booking services for groups of American travelers in pursuit of our Companys Excellence goals.
Responsibilities include:
Create and prepare transfer lists Day by Day.
Download & send Rooming list, Status Update, Quality scores and comments to Hotels and vendors.
Handling Administrative tasks as: filling and signing all agreements and timesheet, preparing all group documents, reviewing all group and guide expenses, collecting all End of Trip Reports and scan to database.
Data entry and database management to ensure accuracy of company system (GERT, Orbit, Lotus Notes systems).
Coordination all logistics for: Tour Guide hiring, training and annual meetings.
Handle all Emergencies with Vendors, assistance by phone for Flight Watch, Pax delay, No show and cancellation.
Quality correspondence and inquiry response with Home Office in USA.
Offer 24/7 emergency support for all Tour Guides.
After hours and weekend support phone for emergencies.
Support Quality actions for Product changes/ Product Quality.
Requirements: Competent, Strong, Engaging leader with ability to make people feel valued with:
2+ years experience in Travel & Tourism Business.
HR Experience preferred.
Fluent English written and spoken (Company official language: English).
Proficient with Microsoft Office package (mainly: Excel).
Strong people skill and costumer care oriented.
Ability to work from home.
Self-starter who is able to respect deadlines and prioritize.
Demonstrated success with taking tough decisions and risks.
Ability to travel 30% of the time and working longer hours.
Passion for Travel.
Based in Israel Hebrew fluent speaking, reading, writing.
המשרה מיועדת לנשים ולגברים כאחד.