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We are seeking a Head of Operations to optimize business workflows, enhance efficiency, and oversee customer experience management. This role requires a strategic thinker with strong execution skills who can streamline processes, drive cross-functional collaboration, and monitor key performance indicators.

The Head of Operations will lead process improvements, ensure seamless coordination across departments, and oversee customer experience operations, with the Customer Support & Experience Manager handling day-to-day execution. This position Reports directly to CEO and plays a key role in shaping the companys operational success.

Key Responsibilities:
Oversee and improve operational processes across all companys departments and teams.
Monitor and analyze business workflows, identifying inefficiencies and driving process improvements.
Implement and oversee cross-functional control and monitoring systems to ensure operational alignment.
Analyze key operational KPIs to drive informed decision-making and continuous improvements.
Support digital transformation efforts, optimizing automation and process efficiency.
Ensure cross-functional collaboration within the company for smooth business execution and customer service operations with overall business strategy.
Develop and enforce best practices for operational workflows, ensuring consistency and scalability.
Lead ongoing optimization projects to enhance productivity, resource allocation, and business performance.
Supervise and provide strategic direction for the Customer Support & Experience Manager, ensuring best practices and continuous improvements.
Oversee high-level customer experience initiatives, ensuring alignment with business objectives, ensure customer feedback is incorporated into process improvements and business strategies.
Monitor key support metrics and work with the direct managers to improve performance.
Identify areas for automation and self-service support, providing guidance on efficiency improvements.
Ensure major service escalations and operational challenges are effectively addressed with long-term solutions.
Centralization of employees' procurement and logistics requests.

we are seeking a dedicated Line Supervisor to join our dynamic team. The Line Supervisor will play a crucial role in ensuring the smooth operation of our production floor, which is meticulously monitored for temperature and humidity, with all production activities conducted using lab coats for ESD protection. Job Responsibilities Execute the weekly work plan on the production floor, ensuring adherence to timelines and quality standards. Measure daily assembly progress against targets to identify areas for improvement and optimization. Enforce discipline and maintain a high level of quality throughout the production floor, ensuring compliance with work instructions and safety protocols. Provide early warning signs of potential failures or deviations from established processes, enabling proactive resolution. Foster effective communication and collaboration with external departments to facilitate the execution of the weekly production plan. Notify the Production Manager promptly of any issues or challenges requiring resolution to minimize disruptions and maintain productivity. Manage Production operators and ensure they work according to accurate WI; proactively update WI to align on the standard process. Understand technical requirements to replace every operator as required. Direct Manager: Production and OPEX Director