Customer success Team Leader captivates audiences with beautifully produced, highly immersive social games.We consider ourselves storytellers and artists, gamers and strategists.
We pair art with sciencesophisticated algorithms that deliver a pace and rhythm in each game and heighten the thrill of winning. Whether players are looking for something that is funny or dramatic, playful or full of intrigue, diverse portfolio of games will inspire them to play, stay and ultimately pay for a highly entertaining experience.
As we continue to skyrocket in success, we are constantly seeking the freshest talent. Are you the next legendary?
ABOUT THE POSITION:
We are looking for a highly motivated Team leader for our VIP Account Managers' team that will be responsible for the retention of our VIPs, proactive activities, creation, implementation and management of VIP promotions, as well as the support needs of the VIP players.
All to ensure a personal, vibrant, engaging, and rewarding experience for the VIP players both online and offline. Job Description:
* Managing a global team of account managers.
* Mentoring and training the team on customer relations techniques
* Monitoring of the AMs daily activities.
* Hands on handling of complex cases.
* Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues the players may have.
* VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals based on various data sources.
* Crafting syndication schedules, tone and messaging guidelines that give a personal experience to the players.
* Research: basic spot research is needed to engage the VIP Players and to investigate any trending activities within the group.
Requirements:
* Fluent English speaker with high written/verbal communication skills - A must.
* Managerial experience- 2 + years as team leader/group manager
* 2+ years of experience with handling VIPs/ service/ support from an online production company.
* Strong analytical skills. Experienced in using Excel.
* Strong familiarity with the Internet and its tools.
* An understanding of Social Media and outreach tactics.
* Self-motivated go-getter who is driven to achieve results creatively.
* Must be a "people person" and able to resolve conflicts.
* Gaming background - Advantage.
* VIPs management experience- AdvantagePersonal Requirement:
* Ability to lead and inspire your team.
* Imagination, creativity and problem solving.
* Adaptable and flexible.
* Strong multi-tasking ability.