Fuelled by a fundamental belief that having access to financial services creates opportunity, PayPal is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPals 277 million global active account holders the confidence to connect and transact in new and powerful ways.
As a Customer Service Agent (PayPal Tel Aviv Office), your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.
As a frontline agent, you will be the primary point of contact for our customers it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An agent within Customer Service exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.
Core Duties:
* Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
* Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
* Provide consistent feedback regarding overall customer satisfaction and processes (5%)
Requirements:
Strong working knowledge of software applications (e.g. Microsoft Office)
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
Strong written (email) communication utilizing proper grammar and punctuation
Ability to work independently while making sound business decisions on case information
Well-developed sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies
Other Requirements:
Fluency in both Hebrew & English (both written and oral)
12+ months Customer Service or Call Centre experience
Hold an Israeli passport or have the legal right to work in Israel
**PLEASE NOTE: Your CV & application are required to be submitted in English **