A Tel-Aviv-based mobile games startup with millions of players worldwide, is looking for a Community Manager (German Market) who will be responsible for creating the best end-to-end experience for Moon Actives players in Germany.
Responsibilities:
* Build and foster relationships with the company's active community in Germany.
* Plan engagement strategies across several social media and online channels.
* Be responsible for the community development and engagement, including the design and execution of strategy.
* Develop a professional, positive and enthusiastic voice to be used when communicating with the online community.
* Grow our user base, work with the marketing team on their strategy for acquiring players in Germany. Provide effective research audit of market potential, key barriers to growth, consumer insights, competitive reporting & other key marketing requirements.
* You will be the focal point between the company and its players, responding to their requests and presenting comprehensive information regarding the products and services offered by the company.
* Sorting and funneling customer issues that surface in the community to the proper place and escalation path and coordinating closely with various stakeholders.
Requirements:
* Loves the social media space and has excellent knowledge of social media management tools and trends.
* Excellent written and verbal communication skills in German & English.
* Organized, flexible and ability to work with multiple stakeholders.
* Highly skilled with social media and online communications.
* Experience creating, moderating, or managing forums.
* Strong sales and analytical orientation.
* Good understanding of the German market & consumer.
* Can-do personality, creative and committed to improve and continuously learn Advantage:
* Passion for games!