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DevOps Architect, Infrastructure Operations is a new role reporting to our Director, DevOps.
We are seeking someone who will design and implement best-in-class designs and practices across the SaaS application and infrastructure to ensure high availability, and reliability of systems and applications, and streamline the workflow of DevOps.
YOUR DAY-TO-DAY ROLE:
Define and establish cloud architecture best practices, collaborating with software engineering teams.
Write HLD and LLD technical specs for new features and products
Optimize cloud resources for performance, cost-efficiency, and scalability.
Conduct design and Production Readiness Reviews, ensuring system observability, scalability, and reliability.
Implement robust security measures and ensure compliance with industry standards.
Create technical specs, and documentation, and monitor/troubleshoot cloud infrastructure.
Stay updated on emerging cloud technologies, providing leadership and mentorship to the team.
Act as a thought leader in cloud architecture, contributing to industry forums and guiding internal teams and clients on cloud adoption strategies.
International Travel at least 1x per quarter (As world events allow)
Pager/On-Call Duties which may include nights/weekends

We are looking for a Technical Account Manager.
What Youll Do:
Provide technical guidance and support for the customer success team, taking the lead with customized integrations, stream tests, data validation, and technical solution definitions.
Running SQL queries and looking at code samples to speed up the project definition process and assist the Customer success team during their day-to-day routine.
Technical subject matter expert for WSC Sports platform during customer calls and presentations.
Maintain ongoing technical discussions with the customer across all levels.
Work with Product and R&D teams to capture and articulate customer and prospect special integration needs.

We are looking for a Technical Supervisor.
What youll do:
Oversee all the operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating bugs while following escalation protocols.
Provide Tier-2 technical support within the desired SLA while ensuring that customer satisfaction goals are achieved.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, opening JIRA tickets to R&D production teams, raise flags about wide and urgent issues.
Monitor our infrastructure services, servers and queues using our dashboards and internal system tools.
Full-Time position, working in 24/7 shifts, including weekends and holidays

We are looking for Video Operations.
What youll do:
Oversee all the video operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues.
Full-Time position, working in 24/7 shifts, including weekends and holidays.

We are seeking a brilliant Senior QA Automation Developer to join our team.
This position is extremely challenging and requires a lot of effort, agility and knowledge of code security and quality in general.
You will make a remarkable impact on our SAST product quality and on the entire security application industry.
We are looking for versatile Quality Automation Developer enthusiasts. If you are up for the challenge, come and join us!
Responsibilities:
Design, build, develop and maintain efficient, reusable, scalable and stable Automation Framework.
Review, test, and verify the product to quality and security standards of the industry.
Ensure to provide key measurements of performance, quality, and responsiveness of the applications.
Think out of the box how to plan, design test documents and plans.
Be passionate about Quality in general.
**Working in a hybrid model! ( two days from the office, three days from home. )**

We are looking for a Tier 1 Support Agent.
As Tier 1 support agent, you will serve as the front line to our valued customers. Youll receive, analyze, and resolve customer requests via our live chat and ticketing system.
You will communicate with customers, to help them create websites by asking technical and professional questions.
Our work environment is agile, as products and apps are continuously being developed and require ongoing support.
Youll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrows web.
Responsibilities:
Receive, analyze, and resolve customer requests via live chat and ticketing
Determine the best course of action that will lead to the quick and successful resolution of customer requests
Solve customer problems in a professional, empathetic, and courteous way
Continuously learn about our new features and apps in a highly dynamic environment.

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.

We are looking for a Senior IT Administrator.
The ideal candidate is an experienced IT person who is passionate about IT. You will be responsible for overseeing, handling, and directing the day-to-day operations and activities of an Information Technology functional unit.
Responsibilities:
Lead the support efforts and ensure IT services run smoothly and effectively by creating and maintaining SLAs, end-user training, technical documentation, and end-user knowledge base.
Responsible for the new projects: LDAP, NAC services, VMware (vSphere- new/old), Cyber Security processes, Vlans and VPN changes.
Oversee compliance globally in terms of IT, devising and establishing IT policies.
Identify the need for upgrades, configurations, or new systems and equipment.
Track and maintain hardware and software inventory.
Lead large IT projects, including the design and deployment of new IT systems and services.
Troubleshooting capabilities with Windows, macOS, and networking equipment, specifically Fortinet.
Understanding of MFA and SSO concepts
Experience with SaaS applications, specifically Google Workspace and JumpCloud.
Excellent communication skills both written and verbal in Hebrew and English.
Friendly!

We are looking for a Senior Devops Engineer.
As a Senior DevOps Engineer, you will be part of a dynamic DevOps team not being limited to a single job, but rather working across all areas of the R&D team including multi-cloud, security, database, infrastructure as code, CICD, containerization and more. You will have the freedom to explore and implement the newest technologies while collaborating with some of the best and friendliest people in the industry! What are you waiting for? Come help mold and structure one of the core, fundamental teams of R&D.
Responsibilities:
Design, Build and maintain top notch cloud infrastructure architecture on AWS and Azure with infrastructure as a code approach.
Design, Implement and manage CI/CD workflows.
Researching and Implementing new technologies to expand engineering capabilities in both production and development environments.
Interface and work closely with various R&D stakeholders (Architects, Developers, QA).
Be part of product architecture and infrastructure design making sure that High availability, Monitoring and Security are in place.
Supporting other DevOps engineers & Developers by providing necessary training, advice and mentorship.

We are looking for a Technical Enablement Specialist to lead the Training and Enablement efforts within our growing Engineering group.
In this role, you will be responsible for designing and implementing programs and initiatives to ensure that our team has the skills, knowledge, and resources needed to be effective and efficient. You will be utilizing your management skills, technical skills, communication skills, and leadership to partner with stakeholders from across the organization and support these efforts.
Responsibilities:
Contribute to the technical enablement strategy by developing scalable and interactive learning programs.
Manage logistics, resource contributors and drive creation of enablement assets (presentations, lesson plans, courses, virtual training, self-learning, labs etc)
Support the implementation of the onboarding enablement plan for technical members
Identify opportunities for continuous learning and improvement. Support a consistent culture of Tech education and professional growth
Support and improve our Engineering Knowledge Management practices and platforms Improve productivity of engineers transitioning from one team to another
Collaborate with ENG leadership to build programs that will meet the current and future needs of our engineers in different roles
Evaluate programs for areas of improvement that lead to measurable outcomes (e.g. a reduction in new hire ramp up time) and implement improvement plans into training programs
Stay up-to-date on industry trends and best practices in learning solutions

we are looking for an experienced C++ Developer. This is an excellent opportunity to join a well-established company and make a global impact.

Our awesome Customer Support Team is looking for an additional Baba Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!

Responsibilities:
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention.