We are looking for an outstanding Head of IT / Global IT manager who is passionate about technology to join our team! This role is responsible for designing, supporting and managing company corporate IT infrastructure and services.
The position requires creating both strategic and tactical plans incorporating department-level and company-wide goals as well as managing the budget requirements of the unit. The Head of IT / Global IT manager will be a catalyst for change throughout the organization and lead a stellar and customer service-oriented team with a can do approach.
Responsibilities:
Design and build company IT operations across our global offices in Israel and US.
Work closely with our US sites and managing local and remote team members located in the US.
Continuously design, refine, and implement short- and long-term strategic plans to ensure infrastructure capacity, minimize business disruption, balance between existing and future requirements & growth.
Consistently cultivate a high-performing team with a great customer-oriented service approach, providing on-going guidance, mentorship and learning opportunities.
Develop, publish, and provide associated training around corporate IT policies, standards and procedures -- encouraging a culture of security and compliance across the company.
Define and drive prioritization of technology initiatives and improve IT operations, processes and security.
Promote effective use of technology across all sites and departments , build corporate partnerships with vendors and service providers to streamline processes and reduce costs.
Own employee help desk functions including ticketing, break/fix, and end user system deployment and updates.
Lead procurement, set-up and refresh hardware and software for all employees and new hires.
Establish a framework and publish on a regular cadence IT-related metrics which measure the impact and effectiveness of the team.
Requirements:
5+ years of experience in a similar position and at least 3 years in a managerial role.
Have 2+ years of previous experience in scaling and operating IT as a hands-on technical contributor.
Experience with SaaS and cloud platforms.
Experience with SSO solutions architecture and integrations.
Previous experience developing, standardizing, and maturing the processes and systems involved a high-growth company.
Have start-up DNA: You have demonstrated an ability to thrive in a dynamic start-up environment or have the DNA to do so.
Collaborative partnership style and demonstrated capacity for indirect influence.
Demonstrated ability to create order from chaos with minimal oversight.
Stellar communication and interpersonal skills and be able to relate to all levels of employees.