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We are looking for a customer service oriented Help desk specialist to provide support to users in an efficient and accurate manner. You will be considered as the firms front liner and you will solve basic technical problems in our products and provide support for all assigned areas. Serve as the first point of contact for customers seeking technical assistance over the phone or email. The goal is to make sure that customer value is maintained to the standards set forth by the company.

We are looking for a skilled Cloud DevOps Engineer to join our dynamic team. The ideal candidate will have a strong background in cloud infrastructure, automation, and continuous integration/continuous deployment (CI/CD) processes. You will be responsible for designing, implementing, and maintaining the cloud infrastructure that supports our applications and services. This role requires a deep understanding of cloud platforms such as Google Cloud, Azure, or AWS, as well as proficiency in scripting and automation tools. You will work closely with development, operations, and security teams to ensure that our cloud environments are secure, scalable, and highly available. Your primary goal will be to streamline our deployment processes, reduce downtime, and improve the overall efficiency of our cloud operations. In addition to technical skills, you should have excellent problem-solving abilities, strong communication skills, and the ability to work in a fast-paced, collaborative environment. If you are passionate about cloud technologies and have a knack for optimizing complex systems, we would love to hear from you.

Responsibilities
Design and implement cloud infrastructure solutions.
Automate deployment and scaling processes.
Monitor and optimize cloud performance.
Ensure security and compliance of cloud environments.
Collaborate with development and operations teams.
Manage CI/CD pipelines.
Troubleshoot and resolve cloud-related issues.
Implement backup and disaster recovery solutions.
Maintain documentation for cloud infrastructure.
Stay updated with the latest cloud technologies and best practices.

Who We Are Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global FinTech's. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple — our nimble, adaptive, and collaborative culture. Together we are at the forefront of technology and innovation in financial services, and we invite collaborative and motivated high performers to join our rapidly expanding team.
About Our Team Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently What We’re Looking for This role plays a critical role for Cross River and will report to Head of Enterprise Systems. Should be able to perform the Microsoft Dynamics 365 CRM Administrator role, working mostly US hours (NY Time Zone) The Microsoft Dynamics 365 CRM Administrator is an expert of Microsoft suite of products including Dynamics 365, Power Pages, Power Automate, Teams, SharePoint and Outlook and should be able to bring the best practices with respect to the products integration and configuration to achieve better customer and user experience. Roles and Responsibilities
* Establish the overall Microsoft technical stack at Cross River across Dynamics 365, Power Automate, Power Apps, SharePoint, Teams, and Outlook to ensure we can maximize the benefits from the Microsoft stack while offering ensuring scalability, flexibility, and agility towards our Partner Onboarding and Experience processes.
* Responsible for the design, administration, planning, development, implementation, and maintenance of the Microsoft Platform including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, and MS Teams.
* Administer all configuration and development changes within Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, and MS Teams to support business process and operational requirements at Cross River.
* Act as techno?functional SME for D365 CRM/Marketing, Power Platform
* Identify process improvements and configure/optimize D365
* Manage business process flows, model?driven apps, and training
* Provide architecture, configuration, admin support and end?user assistance
* Champion data accuracy, perform data selections/uploads/reports
* Document processes and development requirements
* Management of environment lifecycle oversight (Prod/Sandbox), ALM/DevOps pipeline (Azure DevOps, Git) ownership, automated testing, and release governance, capacity/licensing management, environment provisioning strategy and management, security & audit monitoring, disaster?recovery, and data encryption and data retention policies, data retention schedules, GDPR/GLBA compliance, or Data Loss Prevention (DLP) policies.
* Provide technical support to end users, diagnosing and resolving problems - Document system configuration and changes.

Work from the Jerusalem office:
Flexible hybrid work mode of 3 days a week in office Join us in Jerusalem’s high-tech park in Har Hotzvim, where fresh air and green landscapes surround our Cross River offices, designed for optimal comfort and productivity. Enjoy thoughtfully designed meeting

We are seeking an experienced cloud solution architect (5+ years) to design, implement, and manage cloud infrastructure and CI/CD pipelines for big data solutions using Kubernetes and AWS.
If you are passionate about DevOps and big data, wed love to hear from you!
What will your job look like?
Design and manage cloud infrastructure on AWS using IaC tools like Terraform or CloudFormation.
Optimize Kubernetes clusters for big data workloads.
Develop and maintain CI/CD pipelines using tools like ArgoCD and GitLab CI/CD.
Implement monitoring and logging solutions for big data systems.
Ensure compliance with security best practices.
Collaborate with development and operations teams.
Troubleshoot and resolve complex technical issues.

our company's Software Group is looking for an excellent and experienced DevOps engineer to join the Software Infrastructure team. our company's software infrastructure CI Team is responsible for maintaining various CI flows and ensuring the high quality of the software and system products. Your expertise will contribute to our ongoing intensive development process while maintaining live production. Join us to make a difference in how the world drives!
What will your job look like?
You will lead the design and development of tools and infrastructure capabilities used in the CI operation.
You will be a leading engineer in a team of professional Python developers.
You will work closely with the CI users to support their needs and help solve their problems.
CI/CD system, Jenkins, Python, and Groovy scripts are part of the tools and environment you will work with.

our company's Autonomous Driving software group in JLM is looking for a Linux kernel developer who will be responsible for developing embedded SW products.
This is an exciting opportunity to work with highly talented engineers and be a part of product innovation on cutting edge technologies.
What will your job look like?
Researching, designing, and implementing new SW drivers and Operating System features, as well as, maintaining, and enhancing existing ones.
You will also be responsible for integrating the SW solutions in our company's Embedded automotive platforms including the necessary HW bring-up, debug and unit testing to achieve proper operation of the new SW and HW together.

our company's Autonomous Driving Software Group in looking for an experienced Linux Kernel & Security Developer to design and implement secure embedded software solutions.
This is an exciting opportunity to work with highly talented engineers and contribute to cutting-edge security innovations in automotive technologies
What will your job look like?
You will research, design, and implement Linux kernel drivers and OS features, ensuring compliance with security best practices.
Maintain and enhance existing kernel components while mitigating potential vulnerabilities.
Integrate embedded software solutions in our company's automotive platforms, including HW bring-up, debugging, and unit testing.
Conduct threat modeling, penetration testing, and vulnerability assessments for Linux-based embedded systems.
Optimize memory management, I/O, networking, and storage security within the Linux kernel.

Which department will you join?
The Cloud team of the Development Infrastructure (DI) department is responsible for our company's Cloud infrastructure on AWS and Google Cloud. We develop mainly in Python, and some Golang. We are developing highly efficient systems for the company, running on up to 500K CPUs, processing hundreds of Petabytes of data monthly collected from all over the world. We also provide networking, security, governance, support, and guidance for all of our company's diverse uses of AWS across tens of AWS accounts, including ML Training and AWS China. 
What will your job look like?
Analyze, optimize, and implement cost optimization actions over different cloud services
Implement and manage automated tools to help identify cost trends and anomalies
Create financial and usage dashboards
Work with our technical teams to design and implement new services in the most cost-efficient way
Work with the financial teams on budget, forecast, and expenses reports
Work closely with our finance and legal departments to negotiate cost terms and contracts.

You will be part of our company's REM (Road Experience Management) department which is responsible for the automatic High Definition map-making process, which is a key technology in our company's autonomous driving and high-end Driving Assistance systems.
You will be responsible for developing and maintaining multiple UI interfaces, both for internal and customer-facing use.
What your job will look like:
Own, develop, and maintain complex full-stack web applications, ensuring scalability and performance.
Lead and contribute to architectural discussions with diverse stakeholders, driving technical decisions and fostering best practices.
Work with UX experts to provide the best user experience to our customers.
Being the contact person to all the relevant activities.
Guiding, mentoring and recruiting other team members.

we are seeking a highly technical and experienced Vice President of Engineering to lead the Development Infrastructure Group, a team of over 180 engineers, project/product managers, and support engineers. This role is responsible for the architecture, development, and operational excellence of our companys core infrastructure that powers big data processing, high-performance cloud computing, and large-scale re-simulation for autonomous vehicle development. The ideal candidate will have a strong technical background in software engineering, distributed systems, cloud computing, and data engineering, along with a proven ability to manage large teams and budgets in a fast-paced environment.
What your job will look like;
Provide technical vision and strategic direction for all three infrastructure domains.
Participate in design and architecture discussions, ensuring technical trade-offs align with business goals.
Conduct code reviews, mentor engineers, and ensure best practices in software development.
Interface with top management, internal stakeholders, and external customers, advocating for infrastructure improvements and driving adoption of advanced technologies.
Identify and implement best practices in CI/CD, observability, security, and automation.
Architect and manage high-performance computing (HPC) infrastructure for large-scale machine learning training and validation workloads.
Lead the development of internal cloud services and SaaS solutions that enable our companys customers to access essential tools and applications.
Ensure efficient use of Kubernetes, Argo Workflows, Terraform, and cloud-based GPU computing (AWS, GCP, Azure).
Oversee the development of real-time simulation platforms for autonomous vehicle testing and enable the simulation of thousands of hours of drives in offline environments.
Guide engineering efforts in low-level, high-performance software development, data center software optimization, and parallel computing.
Oversee the development of end-to-end data pipelines from ingestion to access by internal and external customers.
Define and optimize data models for cataloging and data lakes.
Drive the use of Apache Spark, Hadoop, Kafka, Parquet, and Delta Lake for efficient data processing and storage.