Our customer support technicians are providing support for complex Voice and Messaging systems, one of the most advanced in the world of communication.
As a Customer Support Technician, you will be a key player in a team responsible for answering the technical requests of our customers in the 5 continents.
By knowing the whole system, you will be able to reproduce issues, analyze them and handle them till resolution with the help of other teams, such as RnD.
A full-time or part time challenging position from our Jerusalem - Talpiot offices.
Deskforce is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Requirements:
Qualifications:
Experience as a service technician in cellular / satellite / network companies - Advantage.
Experience in electronic / mechanical equipment - Advantage.
Experience as a practical engineer or a military technician - Advantage.
Ready to work in shifts.
High level of English.
Requirements:
Technician diploma.
Bachelors degree- a plus.
General understanding of internet technologies
Knowledge in HTML and/or CSS and/or JavaScript and/or Mysql - a plus
Experience in customer support and/or QA and testing- a plus
Fluent written English and Hebrew
Other languages may be a plus.
Problem-solving and strong analysis skills.
Highly motivated.
Self-Learner and organized.
Team player.
Service-oriented attitude.
Ability to follow procedures and guidelines.