Required Customer Onboarding Specialist.
Day-to-day as a Customer Onboarding Specialist:
Train and educate clients on the different company products ensuring the best customer experience.
Run customer workshops on-site
Scope and create custom training plans for clients based on their needs
Measure the impact your training is having via platform engagement stats, then optimize training accordingly
Advise Account Managers about potential risks and opportunities
If youre passionate about working with customers, a team-player and know your way around the digital world, this is the right position for you.
Requirements:
Excellent interpersonal, verbal and written communication skills.
2+ years of customer facing experience.
Strong empathy for customers and a passion for education and training
Digital marketing experience.
Comfortable working in a fast-paced SaaS environment and the ability to handle multiple on-boarding accounts simultaneously.
Ability to work independently.
Willingness to travel.
Preferred: Education and/or on-boarding experience.
Fluent French or German speaker would be great, but not an essential.