Required Technical support and onboarding specialist.
Location: Haifa
Experience: 2-3 years.
Daily operation.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Successfully onboard new customers, help set up their account, troubleshoot issues and ensure they are getting the most out of our mobile platform.
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update and engage customers with new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams.
Strategy level.
Maintain product documentation and solution center.
Structure the knowledge and polish work processes.
Initiate, plan and execute improvements in all spheres of your work.
Requirements: Technical.
Four year college degree or comparable experience.
Experience as a Technical Support Specialist or similar CS role.
Experience using ERP /CRM /Back-office tools.
Tech savvy - words like eBay, Amazon, Shopify, WooCommerce, ERP, CRM, API, XML to become your native language.
Experience using help desk software and remote support tools.
Knowledge of the eCommerce or Jewelry worlds - a plus.
Previous experience on a Customer Success team - a plus.
Personal.
Ability to plan your work day, and reach the goals.
A natural problem solver, who can think under pressure and flourishes in a fast-paced environment.
An unwavering positive attitude and a love for helping others succeed.
Ability to work in the dynamic situations and manage them effectively.
Excellent communication skills in both writing and speaking.
Being professional and friendly.
Multi-tasking abilities.
המשרה מיועדת לנשים ולגברים כאחד.