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Who we are Incredibuild empowers developers and enterprises to radically accelerate their development cycles by shortening build times, allowing for more iterations and faster product releases. Thousands of customers including world-leading brands like Microsoft, Citi Bank, Nintendo, Amazon, EPIC and more, trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating time to market. We’ve helped developers and DevOps teams in thousands of companies reach and exceed their goals, among them fortune 50 companies as well as hundreds of successful startups to develop some of the most successful software in many industries such as gaming, Financial Services, Embedded Software, and more. This is your opportunity to join a category leader and make a difference. We are looking for a proven, high-performer Account Executive for the EMEA region to join our world-class global GTM team. You will get the chance to join a powerful and global sales team and will be using your skills, expertise, and energy to make a huge impact. What You'll Be Doing
*  Clearly articulate and demonstrate IncrediBuild value , creating excitement and enthusiasm among prospects as well as analyze with them their ROI using the Incredibuild Platform .
*  Follow-up via phone and emails on inbound leads and meetings booked, or outbound to existing customers / new logos, creating and nurturing a healthy pipeline and generating qualified opportunities.
*  Identify prospects’ key questions, needs and pain points and translate those for the marketing teams to inform VOC and content creation
* Closing small and large deals, , crushing your quota
* Assisting in developing initiatives that focus on strategic plans to boost the company’s growth

This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Support efforts with a focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.

The ideal candidate for this role will have a consistent 5 day work schedule with the ability to work standart French business hours from Monday through Friday.



What your day will look like:

Deliver high-quality, timely responses to support tickets received via email, phone or chat
Focuses on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Utilize and contribute to support-related documentation, processes, and workflows
Provide DESS (Dedicated Enterprise Support Specialists) services to our Platinum customers to ensure customer expectations and satisfaction are met
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Be an expert in all things so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Other projects as assigned

This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Support efforts with a focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.

The ideal candidate for this role will have a consistent 5 day work schedule with the ability to work standart German business hours from Monday through Friday.



What your day will look like:

Deliver high-quality, timely responses to support tickets received via email, phone or chat
Focuses on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Utilize and contribute to support-related documentation, processes, and workflows
Provide DESS (Dedicated Enterprise Support Specialists) services to our Platinum customers to ensure customer expectations and satisfaction are met
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Be an expert in all things so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Other projects as assigned