Required a NOC ENGINEER (STUDENTS - 24/7 SHIFTS).
We are looking for a NOC/Tier-1 Support Engineer to join our global Support team.
The position requires acting as a technical focal point for customers, troubleshooting of production monitoring alerts and managing production infrastructure.
In this position you will:
Have overall responsibility for addressing clients inquiries via phone and live chat.
Have overall responsibility for solving Tier-1 Cases under defined SLAs
Perform ongoing support and maintenance.
Work closely with the companys Customer Success and Sales teams.
Requirements:
Basic understanding of networks.
Experience with Linux, Bash and Python.
Strong troubleshooting and problem-solving skills.
Great interpersonal skills with a service-oriented approach.
Detail oriented with the ability to work both individually and within a team.
Fluent English - must have excellent English reading, writing and speaking skills.
Ability to work in shifts (including night shifts and weekends).
Experience with Apache, Tomcat or Java - an advantage.
Experience with AWS - an advantage.
Experience with Vmware ESX - an advantage.