As a CXS you will be own E2E process regarding customer experience at our company.
Identify customer needs, respond to their queries and collaborate with internal teams to optimize customer services to our Israeli region.
You will be a high-impact, highly visible internal expert on what our customers are doing by becoming a trusted advisor creating insights and accompanying customers from the first initial stage, implementation of our platform, and training.
In addition, you will be responsible for retaining customers and minimizing churn rates at the beginning stages as well.
About Us:
Our mission is to help small to medium owners transform from industry experts to business experts.
Our company allows our customers to simultaneously grow their businesses while focusing on doing what they do best building their community and making their clients feel happy and fulfilled.
Dreaming big from the get-go, our SaaS product has been a game-changer for our hyper-growing worldwide client base with millions of end-users.
Our company has an energized, innovative, fun, and supportive culture. We look for positive, friendly, creative, and dynamic people with a passion to succeed and join this amazing journey!
What your day will look like:
* Take full ownership of the Onboarding and implementation process of our new customers.
* Identify customer needs.
* Track and monitor customers account status and identify any areas of concern.
* Ensure customer satisfaction at every stage.
* Develop resources and materials to improve the effectiveness and efficiency of the onboarding process.
* Be proactive and take initiative to improve internal and external processes.
* Create insights and reports helping customers achieve their business goals.
* Ability to schedule training appointments and make travel arrangements as needed.
* Working closely with CRM platforms.

What if you would be able to control a quadcopter with zero learning time? If instead of few months, you could do it in a couple of minutes using AR/VR gesture control. You can be the one that makes it possible! Working on this technology you will have the opportunity to determine the future design and implementation of XTEND’s core operating system, while working in a rapidly growing and developing environment. We are looking for a talented, passionate, and creative software developer to join our Command and Control team. Be a part of creating revolutionary technology for the next generation of flying robotics. Responsibilities:
* Design, develop and maintain efficient and reliable software
* Integration and testing of various external and internal APIs
* Work in a Multi-threaded environment
* Develop video-related features

Viber is the messaging app of choice for hundreds of millions of registered users around the world. Our mission is to connect people freely and securely, no matter who they are or where they are from. To become a powerful and impactful communication tool for people, we need to have exceptional team members who will take this mission into reality, and make Viber easy, simple and meaningful.
We are now working on a hybrid work - model!:)
Responsibilities:
* Answer users' questions via email and chat (no calls) to provide troubleshooting & how-to's
* Receive reports about technical issues and define them in a detailed, technical manner
* Strive to turn each query into a positive experience, to increase our users' engagement & satisfaction
* Connect with every team in the company to acquire knowledge and provide it to users, while documenting it in the support team knowledgebase
* Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles
Advantages:
* Native-level Russian - Advantage
Experience:
1-3

Viber is one of the most popular apps in the world and the most downloaded app to come out of the start-up nation. Working at Viber provides a unique opportunity to influence hundreds of millions of people using our messaging app. We are connecting people every day and facilitating creative self-expression with stickers, doodles, and even self-destructing photo and video messages - for FREE. With such a massive user base - hundreds of millions of users around the globe! We take tremendous pride in the fact that Viber is localized to more than 40 languages and available to so many people in their native language. Viber is integral to our users’ lives and that makes localization one of our favorite ongoing projects. We are looking for someone to join our team as a Scrum Master and be a part of our dream - to help anyone and everyone connect, freely, and in their preferred language! We are now working on a hybrid work model! :)

Responsibilities:

* Manage multiple projects simultaneously, working closely with product managers, developers and QA engineers
* Manage agile teams, coordinate and facilitate agile ceremonies such as daily standup, pre planning / planning, retrospect, etc.
* Conduct constant project monitoring, risk management and mitigation in order to assure delivery on time while not compromising on quality
* Anticipate and spot impediments, prevent or remove them in order to maintain consequent work-flow and optimised performance
* Bridge the gap between strategic and tactical goals, helping create work plans that support a high-performing team
* Facilitate and bridge dependencies with external teams and stakeholders

Advantages:
Scrum Master Certification

Experience:
2-5

Viber is one of the most popular apps in the world and the most downloaded app that came out of the start-up nation. Working at Viber provides the unique opportunity to influence over 200M active users worldwide. We’re looking for a highly motivated Director of Data that will be in charge of leading and managing the various data-related teams throughout the organization - big data engineers, data scientists, BI developers, analysts, and spam/fraud prevention. You will be responsible for scaling and developing existing teams and building new functions to support Viber’s rapid growth and data needs. Your department will be in charge of developing and executing Viber’s data strategy, helping to set company and department KPI's, creating the needed data infrastructure, and making data part of our everyday lives. Viber services are all cloud-native and utilize the latest cutting-edge cloud services. As the Director of Data, you will be responsible for our petabyte-scale data lake and data pipelines generating over a million new events per second.
We are now working on a hybrid work - model! :)

Responsibilities:

* Lead, mentor, and be the focal point for all data activities in the company
* Assist in defining standards and development methodologies for the teams
* Manage multiple priorities and tasks in a dynamic work environment
* Design, implement and support robust, scalable solutions to enhance data capabilities, and identify gaps and design processes and fill them
* Collaborate with a broad forum of experts and stakeholders, including architects and engineers, to create high-quality deliverables
* Lead a team of big data engineers to implement a robust data pipeline and data analytics components
* Lead a team of data scientists and engineers to provide ML models and AI solutions for the different business units
* Lead a team of BI developers that manage the company data lake, run ETLs and prepare data for business dashboards
* Lead a team of data analysts that work with the business units to provide business insights and help product owners makes data oriented decisions
* Lead a team in charge of spam & fraud prevention

Experience:
5+

Our company is a vibrant Hi-Tech Company specializing in the B2B financial services industry and located in Ramat Gan. We are looking for a highly skilled lead React.js Developer to collaborate with a team of developers and UX designers to develop and maintain a web application. The ideal candidate possesses strong communication skills and is able to develop reusable, efficient, and scalable code.