Required Integration And Support Engineer.
In this position you will be providing customer the technical first and second lines support for the solution, analyzing user problems and raising and tracking software issues with 3rd level support and development teams
Interact with R&D / back-office teams to resolve problems, receive corrections and implement fixes.
Logging and tracking of Service Requests (SRs) and keeping track of upgrades and changes
Own the SR lifecycle to conclusion.
Be part of a deployment team delivering a comprehensive solution to a customer.
Integrate the various parts of a complex system into a functional working solution.
Develop ad-hoc solutions to problems discovered through the project life cycle.
Act as focal point for all project technical aspects.
Maintain knowledge of vendor solutions and solutions for extraction of PM data for various solutions.
Maintain system documentation.
Requirements:
BS or MS in Computer Science, Systems Engineering, or related discipline.
Minimum of 5 years of Software Integration experience Installation/upgrade/maintain/Troubleshoot big solution.
Deep knowledge with an UNIX/Linux and Windows operating systems- a must.
Deep knowledge with scripting, DevOps advantage.
Ability to develop alternative solutions and create tools.
Familiarity with telecom / communications / OSS and BSS industries considerable advantage.
Knowledge of performance counters and KPIs an advantage.
Familiarity with Unix clusters (Rhel Cluster, VERITAS cluster) Advantage.
Familiarity with Oracle SQL & SQL scripts Advantage.
Familiarity with Web application server (WebLogic/Jboss) Advantage
Knowledge of ORACLE to advanced user / Administrator level; Oracle DBA experience is an advantage.
Big Data user/Administration experience (Cloudera Advantage).