Required Product Expert at Support Team.
Product Expert at Support Team is the primary technical contact for customers for pre-sale and post-sale technical support on all aspects of offering.
Responsibilities:
* Provide technical support to customers (remotely and on-site).
* Supporting pre-sale activities by training and introducingoffering (remotely and on-site.
* Owning issues reported by customer until resolution.
* Hands on troubleshooting of SW and System issues in the lab.
* Preparing failure analysis reports and clearly communicating them to the customer.
* Represent customer needs in the organization by impacting new feature definition, schedule and priority of bug resolution.
* Drive cross-company activities such as complex issue investigations, customer design reviews.
* Support pre-sale activities by technical workshops at customer site.
* Report to Customer Support Team Leader.
Requirements:
* Bachelors Degree in Computer Science / Electrical Engineering.
* >3 years developer experience in C/C++, preferably embedded.
* Hands on experience investigating complicated SW/HW/System issues.
* Willingness to travel abroad (US-EU-APAC).
* Strong interpersonal skills.
* Strong communication skills, oral and written, fluent English. Advantage:
* >3 years experience as FAE/Customer Support, preferably in wireless/semiconductor/automotive industries.
* Experience in HW design and troubleshooting.
* Experience in Automotive industry.