A leading global start-up company with an innovative cyber-security product is searching for a Technical Support Manager.
Responsibilities:
Own customer technical issues end-to-end, using your expertise to diagnose, troubleshoot, and resolve problems quickly. Serve as the primary point of contact for technical concerns, ensuring timely resolutions and proactive solutions to optimize performance and address potential risks, ensuring a high level of customer satisfaction and retention.
Take full ownership of customer accounts and systems, ensuring that all aspects of their technical needs are addressed and managed effectively.
Demonstrate strong management and organizational skills to oversee customer projects, coordinate with internal teams, and ensure timely delivery of services.
Requirements: At least 3 years of relevant experience in a technical account management role or a similar field
Proficiency in Linux - a must
Background in networking - an advantage
Fluency in English
At least one year of experience with Docker/completed a three-month course in Docker, demonstrating a basic understanding of containerization technology.
Familiarity with MongoDB - an advantage
Familiarity with Github - an advantage
Non-Standard Work Hours: The role requires flexibility with work hours, including the willingness to work during non-standard hours to support customers in different time zones.
Ability to travel abroad up to 25%
This position is open to all candidates.
