לוח משרות דרושים Tier 1 תומך/ת טכני/ת משרה מלאה, לחיפוש זה נמצאו 72 משרות

As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you will make an impact:
Provide on-site IT related Software and Hardware support to assist in the installation, integration and maintenance of computing devices.
Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2).
Perform daily support (moves, adds, changes, etc.) for desktops, laptops,
peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.).
Manage installation of desktops, laptops, peripheral equipment and other IT related hardware.
Perform lifecycle upgrades and projects as directed.
Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions.
Coordinate activities with third party vendors as needed (Order fulfillment,
Warrantees, Project Needs, Vendor relations / feedback, and so forth).
Provide appropriate visibility of costs related to service requests and comply to approval requirements.
Assist the business with tablet and mobile device support to meet operational / business needs.
Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis.

Our Infrastructure and Cloud team is looking for a highly technical Network Engineer II to drive innovation, scale, and operational excellence for the globally distributed CDN. As the Network Engineer, you are responsible for planning, configuration, management, and support of the hardware and software of the Global DDoS mitigation network.

You will work to improve the overall availability, reliability, performance, security, and scale of the network for our customers.

Key Areas of Responsibilities:

Support 60 PoP Global DDoS Anycast Network.

Ownership mindset of network deliverables of scale, performance, and availability.

Focus on operational excellence, SLI/SLO Network Monitoring and Alerting.

Escalations, incident response, RCA, and postmortems.

Participate in 24x7 on-call rotation.

Collaborate product development teams and customer service teams to provide an exceptional customer experience.

Define strategies, roadmap, and architectures for evolving & scaling network technologies to meet business needs in a flexible and agile manner.

We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations - come build the future of our IT with us!
The Impact Youll Make:
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
Help document and improve IT policies, procedures, and processes across systems
Help research, evaluate, and test new products, services, and automation ideas for the business
Support inventory management, budget tracking, and vendor relationships

As a Technical Support Engineer you will

Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.