Develop and execute a comprehensive digital employee productivity strategy aligned with the organizations goals
Lead the IT Help desk and Field support operations
Lead the IT NOC IT Major Incident and Change management process
Lead the digital tools and services that enhance the employees productivity including PC technology, Office365 and conferencing services
Lead cross-functional teams to implement digital solutions that streamline workflows and improve employee engagement
Collaborate with IT, HR, and other departments to identify productivity challenges and develop innovative solutions
Manage vendor relationships to ensure the delivery of high-quality services and products
Monitor and analyze the effectiveness of the service operations and make data -driven decisions for continuous improvement
Stay abreast of emerging technologies and industry trends to maintain a competitive edge
Requirements: Proven experience in leading complex IT service Support operations
Proven experience in managing outsourcing service operation
Strong understanding of ITSM / ITIL framework and digital workplace technologies
Excellent project management skills with the ability to lead multiple initiatives simultaneously.
Exceptional communication and interpersonal skills to effectively collaborate with all levels of the organization.
Analytical mindset with a focus on delivering measurable results.
This position is open to all candidates.
