Our Global Support Operation team oversees customer site operations around the world, providing service and handling issues that arise in the field around the clock. We are looking for a motivated team member for a shift-based position (at least 3 weekly shifts including weekends and holidays).
Responsibilities:
* Monitor and Control our real time system operations
* Troubleshoot and investigate failures and production Issues, record activity
* Assist and provide professional real-time solutions for company’s customers and internal departments
* Generate system performance reports, log analysis
* Communicating with customers through various channels
Requirements:
* Student in the relevant technical field (Electronics / Mechanics / Mathematics / Computer Science / Industrial Management etc…) with at least 2 years balance
* Tech-savvy with great Technical skills and knowledge
* Able to operate in a nonstop operational environment (working in shifts)
* Able to handle stressful situations
* Excellent verbal and writing skills (English and Hebrew)
* Multitasking skills, capable of reacting quickly to multiple problems, and follow established procedures to implement solutions
* Good computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint
* Basic knowledge of Linux and Windows environments
* Basic knowledge in Networking (IT), Databases and SQL
* Experience in NOC/Monitoring Environments - an advantage
* Practical experience in complex systems, familiarity with systems that combine hardware / software - an advantage
* Experience with Remote sensing systems and Multidisciplinary systems – an advantage