לוח משרות דרושים Customer Success Manager עבודה היברידית

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.

* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands

Who we are: Incredibuild empowers developers to radically accelerate their work by shortening build times, allowing more iterations and faster product releases. Thousands of customers including world-leading brands trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating Time-To-Market for leading brands. We’ve helped over 200,000 developers at tech giants like Microsoft, Samsung, Nintendo, Amazon, and many others to develop some of the most successful software in many industries such as gaming, financial services, Embedded software, and more. In the past three years, Incredibuild has been in hyper-growth, expanding globally with no signs of slowing. We have secured multiple rounds of investments to keep expanding our market share. This is your opportunity to join a category leader and make a difference. To read more You will get the chance to join a powerful and global Customer Success team and will be using your skills, expertise, and energy to make a huge impact.
What You'll Be Doing
* Manage a large-scale customer portfolio in the SMB segment globally (EU be the key focus)
* Maintain and build relationships with portfolio customers to retain and grow, working very closely with all teams in the CRO group (tech, sales, solutions and operations).
* You will be accountable for delivering value to customers as well as closing deals and generating revenue, “crushing” your quota!
* Clearly articulate and demonstrate Incredibuild value proposition and promoting new solutions
* Diligently study your customers’ business and architecture and identify expansion opportunities building a healthy expansion pipeline.
* Manage risk and retention and handle all aspects of customer engagement with other customer-facing team members.
* Be the ambassador of your customer portfolio in Incredibuild and represent the company and the Customer Success team. *This is a hybrid position, working days Monday-Friday

We are a mobile app user acquisition tech company. Our innovative technology and talented team make us one of the top players in the industry.
We seek a skilled, highly motivated, and eager-to-learn Client Success Manager to join our team. As a CSM, you will play a key role in our campaigns' success and help drive our clients' growth.
Responsibilities:
* Manage a portfolio of mobile app developers and agencies.
* Oversee online campaigns and assess performance.
* Utilize data -driven insights to analyze and optimize campaign results and provide yield strategy recommendations.
* Handle technical deployment and execution of campaigns.
* Contribute to business development efforts.

Are you looking for a foot into the world of hi-tech, in a role which will allow you to help end users around the world?
In a world of assessments which can be outsmarted by guesswork and prefab answers,we are the only solution in the language testing space to measure real life communication capabilities by evaluating natural speech and writing.
Using a combination of cutting-edge technology and advanced linguistics research, the TEST is designed to measure English quickly and accurately. Our tests are used by leading organizations around the world to assess English abilities in recruitment and language teaching, and are trusted by educational institutions and government offices to qualitatively measure English abilities in a wide variety of cases.
Were looking to recruit a full-time for a Customer Success Representative, to work with our regional business development manager in serving clients across the Middle East and Asia.
What will you do with us?
Your work will include, on a daily basis, communicating with End Users and Clients through our Help desk interface, via phone, email, or video conference, depending on need and scope of request. You will file and respond to tickets coming in from clients across the continent, working to properly deduce solutions to client inquiries, ranging from quick troubleshooting to long-term product requests.
You will be the clients point of contact with our company, directing their needs to the people who can help.  
Full-time position (9:00-18:00 GMT+3), Hybrid: training and team meetings in company offices in Jerusalem, other tasks remote.

We are looking for a Technical Customer Success Manager.
What Youll be Doing:
Collaborate closely with our sales team to facilitate technical engagements with key customers, ensuring precise identification of requirements and successful delivery of their success criteria.
Own the overall relationship with assigned clients, including managing onboarding, implementation, training, driving increased adoption and outcomes leading to renewals, expansion, and maintaining high levels of customer satisfaction.
Provide technical guidance to customers throughout post-sale delivery processes, addressing any complex technical support or inquiries.
Foster strong, collaborative relationships with clients, acting as a trusted advisor and bridging the gap between client needs and technical implementation.
Work in synergy with various departments, including Product and Engineering teams, to resolve customer issues promptly and leverage valuable customer feedback for product enhancement.
Cultivate a profound understanding of web scraping and web data domains, becoming an expert in utilizing our technology to help customers achieve their business goals.

We are looking for a Customer Care Operations Analyst to join our new team in Jerusalem. This is an amazing opportunity to be a part of a new team, working on a few companys products. The team is reporting to Udi, the Director of Customer Care.
What will you be doing in this role?
Drives cross-functional idea and process planning within the organization as gaps are identified.
Aligns processes and communication following the ITIL standards to create a seamless experience for our customers and colleagues who support our customers.
Uses creative problem-solving and strategic thinking to understand the impacts of a change and how best to serve our customers.
Creates clean and simple process improvement plans and ensures the documentation is clear and readily available for consumption by using our documentation standards.
Manages segment-aligned relationships when it comes to the process.
Oversees the day-to-day operational processes within Customer Care, i.e., case management processes, quality management, and internal communication resources, and works with the business to outline best practices/improvement strategies.
Engages with the Senior Operations Managers on large-scope projects after identifying ideas/updates that need to be made and ensuring that action is taken, and a clear plan exists with the next steps.
Runs Customer Care specific programming, tasks, and plans, as needed.
Solicits varying types of customers and stakeholder feedback to understand the drivers of satisfaction/dissatisfaction and works with relevant groups within the Customer Care team on putting the mitigation plans & improvement initiatives in place.

We are looking for an experienced, dynamic and results-driven Head of Customer Success to lead and build our growing world-class customer success team. As the Head of Customer Success, you will play a pivotal role in shaping and executing our customer success strategy, pushing for process improvement, aligning the GTM and customer journey and leading the team to exceed critical business objectives and performance targets.
General Responsibilities:
Leadership: Build and lead a high-performing customer success team, providing guidance, mentorship, and strategic direction.
Customer Success Strategy: Develop and implement a comprehensive customer success strategy that aligns with the company's goals and ensures customer satisfaction, retention, and advocacy. Define clear customer success goals, KPIs, and metrics to measure customer satisfaction and retention.
Customer Relationship Management: Establish strong relationships with key customers, understanding their needs, and collaborating with internal teams to address and exceed customer expectations.
Onboarding and Adoption: Oversee the onboarding process for new customers, ensuring a smooth transition and driving product adoption to maximize customer value.
Retention and Expansion: Develop initiatives to retain and grow customer accounts, identifying upsell and cross-sell opportunities to drive revenue.
Cross company collaboration: Collaborate with sales, product, and support teams to ensure a seamless customer experience.

We are looking for an energetic and skilled Director of Customer Support. In this role, you will have the responsibility of guiding and overseeing our customer support team to deliver exceptional service to our clients. You will have a vital role in developing the support strategy, streamlining procedures, and ensuring the team provides top-notch assistance. The ideal candidate is a strategic thinker, has excellent leadership abilities, and has a demonstrated history of improving customer satisfaction.
Responsibilities:
Manage the day to day operation within your assigned team including process escalating, quality checking and staffing needs, defining support strategy, setting and hitting KPIs.
Improve the customers experiences by understanding and focusing on demand management, measuring how the team is doing and driving the necessary actions for improvement.
Own customers issues and raise opportunities for product improvement to Customer Success, Product, and R&D teams.
Ensure customer expectations are achieved/exceeded through excellent customer service.
Support the team on providing accurate, efficient resolutions to complex escalated customer issues.
Stay up to date on the latest industry trends, technology and best practices.

Required Cloud Marketplace Success Manager
Netanya (Hybrid)
As a Cloud Marketplace Success Manager, you will help multiple technology companies (start-ups and more mature ISV software companies) to get listed in the hyperscaler cloud marketplaces: AWS Marketplace, Azure + AppSource Marketplace and GCP Marketplace depending on the needs and plans of the start-up.
The role works hand in hand with commercial and technical roles, the start-up partner we support, and the cloud vendor running the marketplace.
The ideal candidate will cover both the onboarding projects to get the partner listed to supporting the ongoing operations (including high-value Private offers).
This candidate has strong verbal and written communication in English, and high level self-organizational and collaboration skills.
They should be able to think and explain strategic level approach while executing hand-on on tasks.
Responsibilities:
Own the cloud marketplace onboarding projects from scoping through execution to post-go-live activities of each start-up partner we work with
Support the pre-sales of marketplace project (we are offering to start-ups interested in Marketplace onboarding)
Work with the marketplace onboarding manager from the cloud vendor allocated to the project
Work with technical roles who build the actual integration at the start-up
Work with commercial and operations roles (marketing, finance, tax, sales ops) who will need to understand and contribute to the marketplace project at the start-up
Manage relationships within the cloud vendor (focusing on Marketplace related roles)
Continuosly learn about updates and new capabilities, procedures related to the cloud marketplaces.