לוח משרות דרושים Customer Success Manager במרכז, לחיפוש זה נמצאו 116 משרות

Were looking for a tenacious, tech-savy team member who is passionate about our customers and able to
manage multiple clients at various stages of their journey . Your first priority will be to help our
customers maximize the value of the solution rapidly and focus on building relationships with them.
Requirements:
Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship
from end-to-end once the sale is made
Proactively engage each account to ensure that every functionality and offering is used, maximizing the
value of each subscription
Look for opportunities for cross-selling and up-selling within accounts
Update customers about how the Product roadmap will continue to address their business challenges and
needs
Monitor customer product usage trends and demands and provide recommendations to the product team

Responsibilities:
Respond to customer support inquiries as quickly and accurately as possible via email and phone [1st level support]
Taking every customer interaction and turning it into an opportunity to learn from our customers
Working collaboratively with product, customer success, development and other departments
Advocating for customers needs and contributing to our growing knowledge base of articles and educational materials

Were looking for an energetic RTB CSM, a highly motivated, self-starter who is passionate about the AdTech ecosystem and is eager to grow and shape our strategy and future. Come and join our leading, technological Programmatic team!
Great opportunity to join one of our most technological and dynamic departments!
Responsibilities

Serve as the primary point of contact for Supply and Demand partners.
Ensure Mars exceeds partner expectations through regular check-ins and relationship management.
Conduct performance analyses, providing insights to optimize campaigns.
Manage cross-functional projects with internal teams to ensure smooth execution.
Act as a programmatic specialist, advising partners on industry trends and best practices.
Attend industry events to stay updated and strengthen relationships.
Monitor and report on key performance indicators (KPIs) to meet or exceed targets.
Proactively identify opportunities to grow partnerships and drive revenue.

As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Role Overview:
Joining our team in Israel, helping our customers have a unique customer experience.
Serve as the main point of contact for our customers throughout their journey at our company.
Post-booking support according to customers needs.
Support during the trip to give a great customer experience.
Represent the voice of the customer and influence product development roadmap.
Rotating Shift Work Schedule, including weekends.

Being in Customer Success means showing up for freelancers who build their livelihoods on our company. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the company Customer Success team might be for you.
we are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our companys most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to our company.
Utilize AI tools to gain further customer insights

This is a hands-on role that sits at the intersection of customer success, performance marketing, and technology. You should be comfortable talking about funnel performance with a growth lead, navigating marketing platforms and data, and getting into the technical details when needed.

What You'll Do
Own the end-to-end customer journey, from onboarding and implementation through adoption, optimization, and expansion

Work closely with performance marketing and growth teams to understand their campaigns, traffic strategy, audiences, and goals

Help brands build, launch, and optimize landing experiences that drive measurable improvements in CVR, CPA, ROAS, and revenue

Analyze performance data and proactively identify opportunities to improve customer results

Support customers with platform setup, integrations, tracking, and technical troubleshooting

Gather customer feedback and work closely with Product and R&D to improve the platform

Build playbooks and processes that allow Customer Success to scale as Jurni grows

We are looking for an experienced Customer Retention Manager to develop and implement strategies to increase customer loyalty and reduce churn. You will be responsible for analyzing customer data, identifying trends, and creating retention programs.

As a Customer Success Manager, you will be responsible for building and maintaining relationships with our key clients. You will ensure customer satisfaction, drive product adoption, and identify growth opportunities within existing accounts.

we are a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT).
Techdin, part of our company, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall customer experience throughout the customer lifecycle.
This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.
Responsibilities:
Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training).

we're looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting sellers to leverage the platform to gain business growth and success. The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?:

* Onboard high-value customers with a full demo
* Build and maintain strong, long-lasting customer relationships
* Increase retention and growth of Fiverrs most valuable customers
* Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
* Identify business opportunities with customers and generate outstanding customer business experience to improve retention
* Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
* Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
* Provide strategic advice to our customers to increase their loyalty to Fiverr.
* Utilize AI tools to gain further customer insights