לוח משרות דרושים Customer Success Manager בתל אביב יפו

Who we are: Are you ready to be part of a transformative company that is empowering thousands of Israelis to save money across various financial verticals? Join Better, a rapidly growing B2C company that has already saved customers over $60 million in commissions and fees. At Better, we are revolutionizing the way people manage their finances through cutting-edge technology and a dedicated team of financial professionals. As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services. ?What You'll Be Doing:
* Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
* Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
* Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
* Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
* Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
* Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.

This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.

Responsibilities:

- Represent the voice of the customers and be part of the product development roadmap.

- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.

- Be the point of contact for our customers on all media channels.

- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.

- Build onboarding and training processes, and data knowledge centers.

- Support a team of CS representatives (Students).

- Study & implement new tools.

As a Senior Customer Success Manager, you will be responsible for nurturing and growing relationships with core customers worldwide and working with internal teams to ensure the best possible customer experience.

This position requires flexibility with a mix of business, operational, analytical, and support tasks.

Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.

we are looking for its next Partner Success Manager to join our partner team! Are you experienced in SaaS partnerships? Can you manage the entire partner onboarding and after sales processes? Then its you were looking for!
As Partner Success Manager, youll be in control of the strategy and execution of the partner lifecycle, collaborate with internal and external stakeholders to achieve goals, and manage entire upsell and cross-sell processes with partners.

We are seeking an experienced, strategic, and data-driven Customer Success Manager (CSM) to drive success for key accounts. As a CSM, you will ensure customers unlock the full value of our platform by aligning their goals and market needs with our innovative solutions. Youll act as a trusted advisor, connecting business outcomes to our capabilities, and serve as the central point for collaboration across teams to ensure shared success.

Key Responsibilities:

Customer Relationship Ownership: Build and nurture deep relationships with key stakeholders, becoming their trusted advisor and go-to resource for all things in our company.

Business Outcomes Focus: Partner with customers to define measurable success metrics that align with their business objectives. Proactively identify opportunities where our platform drives ROI, optimizes performance, and solves strategic challenges.
Renewals & Growth: Own the customer lifecycle, including renewals and upsell opportunities, with a focus on delivering ROI and achieving growth targets.
Upsell and Cross-Sell Opportunities: Monitor account health to identify opportunities for upselling and cross-selling, contributing to revenue growth
Strategic Insights: Use tools such as Tableau to analyze performance, identify trends, and craft actionable, data-driven recommendations. Collaborate with Business Analysts and internal teams to amplify insights and ensure measurable outcomes.
Customer Advocacy: Serve as the customers voice internally to influence product development and roadmap priorities, ensuring their needs are addressed.
Training & Enablement: Support onboarding by collaborating with Implementation Managers to align on success metrics. Deliver tailored training sessions on our console and tools, empowering customers to leverage data-driven insights, unlock actionable strategies, and achieve maximum value.
Cross-Functional Collaboration:Collaborate with Product, Sales, R&D, and Marketing teams to ensure customer needs are understood and addressed effectively. Work as part of a team to facilitate seamless execution, resolve challenges, and contribute to delivering exceptional customer experiences
Executive Business Reviews (EBRs): Lead regular EBRs, presenting data-driven insights and strategic recommendations to showcase our impact, align on goals, and identify growth opportunities.
Proof of Values (POVs): Oversee the execution of POVs, ensuring alignment with customer goals and success criteria. Support conversion efforts by providing strategic insights and showcasing our value proposition.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and our capabilities. To be successful in this role, you must have experience in software development and/or cybersecurity. You must be able to articulate technology in both technical and non-technical terms. That is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.

Key Responsibilities:
Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s).
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries.
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success.
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion.
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met.
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform.
Capture and document the specific use cases, configurations, and other factors related to the customers instance of us throughout the customer lifecycle.
Create advocacy and evangelism opportunities for customers.

weve been fortunate to enjoy rapid growth and adoption by customers from all over the globe, and actually, were just getting started. As a Customer Success Manager you will join a small team that moves fast.
Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.
Responsibilities (or what youll be doing):
You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.
Help customers succeed and provide support both on the technical level and on the business side.
Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the company's team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

As part of our growth we are looking for a talented Product Specialist to join our successful global Customer Success group!
In this position, you will be responsible for the enablement of the Engagement Builder product. The Engagement Builder platform is a vital component of the offering enabling customers to develop their own differentiated experiences in an agile manner and modify turnkey experiences in house. You will be key contact for internal and external teams on the latest developments, best practices and optimized implementations. You will lead the ideation, development, and distribution of customized insights for customers.
The ideal candidate is a technical individual with a business orientation eager to build deep product and customer facing expertise, lead sessions and onboarding plans, collaborate with diverse teams and work closely with stakeholders to drive innovation while delivering impactful client solutions.
Responsibilities:
Key contact on product knowledge across different groups
Implement insights and requested customizations for customers to enhance platform usage
Onboard customers with training sessions on the platform
Collaborate with customers on optimizing their insight offering and insight implementations. This includes leading sessions on ideation, implementation, testing and optimization
Perform data analysis on user bank data to develop client specific benchmarks, identify optimization areas and promote custom insights
Contribute to product roadmap leveraging on customer feedback
Build new insights that can be easily customized by bank customers
Escalate strategic business requirements to Product team to improve product effectiveness

The Junior Publisher Success Manager will work in the Publisher Operations team, guiding the companys main clients and partners.

In this role, you will be responsible for assisting team members and managers within the department in providing excellent service to publishers,
monitoring their retention, and increasing the volume of our activity.

You will be responsible for fulfilling ongoing operational tasks as an integral part of the Publisher Operations team.

The day-to-day of this role will consist of monitoring reports, collecting publisher data, operating the client account platform, and managing work with cross-functional stakeholders to ensure the highest quality of publisher services are being provided.

Main Responsibilities:

Provides support to our accounts for their ongoing operation.

Help the team manage ongoing operations and tasks related to publishers.

Ensure that reports are monitored and relayed to the team managers in accordance with protocol.

Aid the cross-communication of routine work processes between departments.

Research and understand the adtech industry in depth, especially in regards to publishers.

As a Senior Customer Success Manager, youll be a go-to person for existing accounts technical engagement side and promote service with various customer stakeholders.

You must deeply be immersed in web technologies, and with significant prior cyber and relationship management experience.

You must possess excellent technical and business communication skills, guiding hands-on cyber security researchers, Application security and incident response managers, to CISOs.

You will be working at fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.



Responsibilities:

Work closely with the sales and product teams to successfully onboard and provide increasing value to customers
Build strong relationships with clients and act as their primary point of contact.
Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using technology
Develop and execute customer success plans that align with client goals
Ensure that clients are satisfied with our products and services and act as their advocate within our organization
Help improving products by understanding customers needs and influencing product roadmap.

Required Junior Customer Success Manager
Job description
We are:
A payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.
Job Description:
Develop and nurture long-term relationships with our merchant accounts by maintaining consistent communication through various channels, including email, phone, video calls, and face-to-face meetings, ensuring an exceptional customer experience.
Drive revenue growth by identifying and capitalizing on new business opportunities while upselling payment solutions and services to our existing merchants.
Serve as the primary point of contact for merchants, ensuring high satisfaction levels. Resolve merchant concerns and issues promptly by collaborating with other departments and advocating for merchants internally by proactively addressing their needs and concerns related to our products and services.
Represent us at conferences and merchant meetings abroad regularly, averaging 4-6 times a year.
Monitor and analyze merchants performances, including historical turnover and revenue, interactions with other departments, merchant feedback, and relevant market insights to identify potential issues or opportunities.

We're looking for a Customer Success Manager for our SMB clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the platform to optimize their sales strategies.
This role will report to the Team Manager, Customer Success, TLV.
Why is this role so important?
The CSM's ability to create relationships with the clients, and help them extract real business value, using the platform, is essential to keeping clients engaged with us for years.
The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates.

We're looking for a Customer Success Manager for our SMB clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the platform to optimize their sales strategies.
This role will report to the Team Manager, Customer Success, TLV.
Why is this role so important?
The CSM's ability to create relationships with the clients, and help them extract real business value, using the platform, is essential to keeping clients engaged with us for years.
The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates.

Were looking for a Customer Success Manager to work closely with a selection of our Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for our solutions. This role will report to the Team Manager, Client Services.
Why is this role so crucial?
The Customer Success Manager is a key player on the Enterprise Team collaborating with various internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner.
The CSM's ability to create relationships with clients, and help them extract real business value using our solutions is essential to keeping clients engaged with us for years.
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing us and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise across all solutions.

Required Community Experience Partner
The CX Partner is responsible for establishing, supporting, and executing the TLV sites programs.
This person will be part of the Community Experience Team that creates engaging programs, executes meaningful events, and cultivates connections between employees in the TLV office. Programs in this team are defined as long term projects, predominantly focusing on engaging Metamates to our mission and the work through growth and development that feature recurring elements.
To be successful, the candidate must have the ability to support the regional program strategy, set goals, and demonstrate strong project management skills. This role is based in our TLV office and will report directly to the TLV CX Manager.
Community Experience Partner Responsibilities:
Create and execute programs that build culture and community in TLV, aligned with the Regional and Global strategies.
Work with other CX Partners to develop, align, and scale programs at a global level, share success metrics, and iterate on concepts to improve for the future. Regional programs could include, but not limited to: Local Office Welcome All Hands Recognition programs, such as Metaversaries Speaker series, Tech Talks, Musical artists Community Week, Mental Health Week, Week of Giving Friends Day Sustainability initiatives
Develop communication strategy and activation plans for the programs that drive awareness, garner excitement, and elevate our culture across TLV.
Leverage the voices of the CX Managers, Head of Office, and/or other relevant stakeholders for the Region and each site.
Collaborate with CX Manager, Head of Office, and other key senior leaders at TLV site on site-specific programs. Balance specific needs for employee engagement at that site with our global, scaled approach.
Act as onsite central point of contact at TLV site for programs, ensuring execution is successful.
Collaborate on playbooks, best practice documents, and process improvements with regional team. Create post-mortem evaluations to ensure best practices and areas for improvement are captured for future program planning.
Collect feedback and data on programs to deliver and share with Regional Lead, CX Manager, and other stakeholders.
Partner with functional XFNs, such as Security, Culinary, and Facilities, to execute programs and initiatives seamlessly. Work with Event Managers to ensure that any Event elements of specific programmes are delivered in line with the goals of the wider program. Interface and build rapport with operational teams, such as AV/IT, to represent needs of the sites within each region. May act as a point of escalation for issues or decisions.
Swag ordering and inventory management.