לוח משרות דרושים Customer Success Manager בתל אביב יפו

About us RAFT Technologies is the world’s leading provider of Skywave (HF) based data network services. Raft’s fastest wireless communications links connect transcontinental locations with the lowest latency available to date. Life is short. The race to achieve the ultimate speed of light in Wireless Communications is on, we’re getting close, and we’re winning. So, naturally, we’re looking for people who see things a little bit differently, because we believe that when the right people come together, magical things happen, and every challenge holds a rare opportunity. For Raftors, the sky really is the limit!
Job description A joint responsibility for Customer Experience and Customer Success as part of the marketing department supporting B2B - enterprise sales.? Increasing customer value with a better service experience, improved understanding of customer status and relevant communication. ?
* Develop and lead the customer experience domain, improve and track customer journeys and internal processes impacting CX ?
* Develop and follow customer analytics reports and BI, establishing a base for customer success activity and effective customer communications, in cooperation with the sales team?

This is us Artlist is a fast-growing creative technology company providing video creators with high-quality music, sound effects, footage and digital assets for video, as well as powerful video and image editing software. With our revolutionary license and cutting-edge creative tools, were on the fast track to becoming the ultimate 360 degree solution for video creators. Today, Artlist is the go-to licensing provider for creators in over 160 countries. Among our 16M clients are Google, Apple, Nike, Coca-Cola, Ikea, Mercedes, Samsung, Wix, Netflix, Dior and many more. Artlist consists of 4 products: Artlist.io, a royalty-free music and SFX platform Artgrid.io, a curated stock footage platform MotionArray.com, an all-in-one marketplace for creators that offers video templates, presets, music, SFX, stock footage, motion graphics and stock photos FXhome, a cutting-edge video, VFX and image editing software Were looking for a full-time Filmmakers Agent to join the Footage team of our in-house production house, Artgrid Original, in our Tel Aviv office. Wake up for this:
* Recruiting top filmmakers from all over the world to become Artgrid contributors
* Accompanying the filmmakers in the onboarding process: from the signing stage to the moment they go live on the site
* Ongoing management of filmmakers
* Collecting and organizing filmmakers materials
* Providing technical and legal assistance to filmmakers
* Working cross functionally with other departments in the company
* Management and control of royalty payments

Build Company's support team globally. Lead, mentor, and guide team members Establish the organizations support discipline and provide 24/7 support for our customers Define and maintain a high standard of quality delivered by the team Define processes and KPIs to achieve a high level of quality and customer satisfaction Build and maintain monitoring and analysis tools for the support team Be proactive and rapidly identify and resolve problems in the customers environment Build and maintain excellent work relationships with the company departments such as product development, product management, customer success, etc Monitor and rapidly evaluate the customer experience and strive for improvement Take ownership of the ticketing system and maintain including integrations Handle technical issues and escalations from customers **Please Apply your CV in WORD Document.

An amazing SaaS company with over 500 employees is expanding and hiring for the Customer success department.
The main duty of the job will be to serve as a point of contact between the customer and the company, and to guide new users on how to use the software.
A full time job on central Tel Aviv.

Overseeing and growing Companys CS global team including our outsource hub.
Building and monitoring customer centric DNA and culture.
Building and maintaining service and support processes and tools. Refining existing channels and introducing new channels of communication to support the company and product roadmap.
Building processes and best practices for servicing and supporting new products and features as they are rolled out.
Refining and maintaining solid Quality and training domains.
Maintaining CX and Operational KPIs for team performance Providing ongoing daily, monthly and quarterly reports to reflect our CX operations and SLA.
Recruiting and overseeing team leaders and key personnel Manage and execute ongoing projects as requested by the CX and company Management.
Maintain great working relationships with additional teams such as sales, customer success, product, marketing, business development and HR.
**Please Apply your CV in WORD Document **Our Privacy Policy: Your resume and information will be kept confidential.

Required Senior Account Manager.
Manage the relationship with clients & partners from both business and operational aspects.
Manage the entire life cycle activities delivery planning and ongoing service.
Strive to obtain clients & partners satisfaction, yielding annual renewal and upsells.
Reflect clients & partners voice within the company Multi department inbound work: Product, R&D, Finance, Legal etc.
*Please Apply your CV in WORD Document.
Our Privacy Policy: Your resume and information will be kept confidential.

Managing global customer support teams. Identifying customer insights with different departments, while Collaborating with them to improve the products Managing relevant KPIs and metrics across the team while evaluating agent and representative performance Creating, implementing and maintaining effective customer service procedures, policies and standards across teams to improve quality of service.
**Please apply your CV in WORD Document

At Masterschool we’re on a mission to ensure everyone can build inspiring careers. We are a global network of success-based schools. Put simply, our students pay no tuition until they are hired. We are hiring a Student Success Manager. We are looking for individuals who are empathetic, conscientious and collaborative. At Masterschool our values shape everything we do and we want people on our team that strive to make a positive change, and believe that education is key. Our students put their trust in us to help them on their journey to become who they aspire to be, this is a huge responsibility and the foundation of our existence. You’ll need to want to be the best at what you do, and be prepared to keep standards high across everything your work requires.

Website:
Perimeter 81

Intro:
Perimeter 81 is looking for a talented Customer Success Engineer to join our rapidly expanding, venture-backed startup, based in the heart of Tel Aviv.

About Perimeter 81:
Perimeter 81 radically simplifies cybersecurity with the world’s first Cybersecurity Experience (CSX) Platform. We’ve been recognized as a Gartner Cool Vendor and Forrester New Wave Leader™, and have raised over $100M from tier-1 investors such as Insight Partners, B-Capital, Toba Capital, and more. We have over 200 employees based in offices in Tel Aviv, New York and Los Angeles. Our holistic, cloud-based solution allows organizations of all industries and sizes to support the immediate desires of digital nomads, by transforming the outdated, complex, hardware-based network security technologies into one unified, easy-to-use and scalable software solution. Our 2,000+ clients include SMBs to Fortune 500 businesses and industry leaders across a wide range of sectors. Our partners are among the world's leading integrators, managed service providers, and channel resellers.

Job Description:
The Customer Success department is looking for a Customer Success Engineer with excellent technical skills and intuition, as well as a “can-do” attitude. Our engineers work with state-of-the-art products and network security solutions. Our team works hard and plays hard. We strive to be super-professional, creative, passionate, and fun but - most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base. You'll interact with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

At Masterschool we are on a mission to build the biggest school in the world to ensure everyone can build an inspiring career regardless of circumstances We are looking for a Talent Acquisition Partner to join our growing team to be responsible for the end-to-end hiring process. Why us At Masterschool our values shape everything we do. We want people on our team that strive to do good in the world and believe that education is key. You will build and shape the profile for best candidates, develop channels and sourcing strategies to engage talents, build an effective and competitive hiring process with an exceptional candidate experience. We want you to be the best at what you do, and be prepared to keep standards high across everything your work requires. Responsibilities
* Manage End to End recruiting process
* Create and outstanding recruiting experience
* Develop and maintain strong working relationships with managers and team members to create a partnership that leverages all recruiting efforts and strategic plans.
* Define with managers job postings, job descriptions, and position requirements
* Think outside the box and be creative to always find new channels and sources.
* Stay abreast of recruiting trends and best practices
* Use a data driven approach to constantly improve our recruiting processes.
* Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations

**work from home**
Leading global company, specializing in advanced automated real- time solutions for remote tracking, monitoring and management of vehicles, containers, assets and people looking for a Client Success Manager to serve as the primary business contact for clients and be responsible for their satisfaction and growth.
work with global clients in many international markets!

Whats the Job?
Build customer relationships, and act as the primary point of contact during the post-sales cycle
Manage and optimize clients campaigns and UA budgets
Guarantee successful delivery of our services per customers needs and objectives
Collaborate with our Sales & clients teams to understand client KPI to ensure the success of the client campaigns