We are looking for a Customer Project Manager to join our results-driven Customer Operations department.
As a Customer Project Manager, you will act as a trusted advisor to our customers, managing their full lifecycle by being actively involved in all phases of their journey with us, including customer onboarding, adoption, retention, and business reviews.
The Customer Project Manager will be relentlessly customer-centric while managing the needs of the business and possess excellent written and verbal communication, project management, and customer success skills. You are committed to providing an excellent, value-focused customer experience, leading by example a matrix-managed team of professionals.
Responsibilities:
Manage the onboarding (delivery) project of new clients of all sizes.
Build strong relationships with our customers to understand their needs and ensure their success with us.
Set expectations, and develop and communicate the onboarding and implementation project activities, milestones, timeline, and deliverables.
Manage the execution of the onboarding plan to a success.
Identify, communicate, and mitigate risks
Partner and engage our professional teams in the successful onboarding of the customer.
Responsible for high customer retention rates
Serve as the main point of contact and liaison between our customers and our departments.
Stay in touch with customers to ensure that they're realizing the full potential of our solutions.
Build, own, and execute client success and engagement plans.
Represent the voice of the customer and influence the product development roadmap.
Partner with our professional teams for customer upsell, cross-sell, and expansion opportunities
Requirements: 3+ years of B2B SaaS customer facing delivery/onboarding project management experience working with accounts of various sizes (Banks and Fintech companies advantage).
Excellent customer management and project management abilities.
Strong customer-facing and presentation skills with the ability to establish credibility with executives.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Strong team player; thrives in a multi-tasking environment and can adjust priorities on the fly.
Ability to take initiative and adapt.
Prior experience in a fintech company - advantage.
English - High Proficiency a must.
Spanish - advantage.
Any other languages - advantage.
BA or BS degree.
This position is open to all candidates.
