לוח משרות דרושים Data Analyst בשפלה

The service team is looking for a service product expert to provide global product support.
In this role you'll be joining the Global Service Group.
Our team provides service to a large-scale install base, at leading semiconductor manufacturers worldwide.
As part of this role you will be responsible for training, installation, and support of all products across customer sites globally.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities:
Serve as the central point of contact (Tier-3) for addressing all technical service needs related to our products.
Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
Lead all field technical escalations
Actively participate in product evaluations
Proactively generate knowledge transfer sessions and on job training for FSEs worldwide
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) to improve field knowledge and performance.
Partner with engineering and product development to review and address Top Field Issues.
Develop new procedures, Service Notes, and troubleshooting guide as required.

Required DATA ANALYST.
Responsibilities:
- Analyzing the behavior of users on our sites and apps.
- Build and maintain dashboards that visualize the usage of single or multiple features and how that usage drives company KPIs.
- Answer questions about site usage or user behavior based on deeper analyses.
- Develop and maintain reports, dashboards, and visualizations to communicate insights to stakeholders effectively.
- Collaborate with teams across the organization to understand business needs and provide data- driven solutions.
- Conduct thorough research on our data sources to uncover new features, identify issues, and derive meaningful insights.

- Producing reports based on GA4 analytics and other media platforms.
- Developing dashboards and utilizing Business Intelligence tools effectively.
- Managing data extraction, processing, and loading into the Data Warehouse (DWH).

Full time.
Location- Rishon Leziyon.