Prepare correspondence and legal documents from word written copy.
Fill in online applications.
Managing customer service inquiries.
Answering incoming Whatsapp Messages, regarding services and general concerns.
Build sustainable relationships with customer accounts through open and interactive communication.
Provide accurate and complete information, using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions within time limits.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information.
Review and proofread documents.
Requirements:
Work Experience: The successful candidate will have at least 1+ year of Customer Support Experience.
QUALIFICATIONS:
Ability to work in a fast-paced environment under tight deadlines.
100% English proficiency, written and spoken.