We are looking for an energetic, service-oriented and proactive person to join the Administration team of our International Customer Service department.
This is a diverse and challenging position, that includes providing service to our technicians and customers worldwide, in order to ensure top-quality service to our customers.
Responsibilities:
Ongoing communication with our customers via email and phone.
Coordination of our technicians visits to our customers worldwide, collaborating with the technicians themselves, the regional supervisors and our travel agent.
Managing our client details and service calls in the ERP system.
Preparing quotations and invoices.
After-visit follow-up with our customers.
Data analysis and writing reports.
Further administrative support to the International Customer Service department.
Requirements:
Education: BA an advantage
Work Experience:
- Customer Service / Administration experience.
- Experience working with overseas colleagues or customers.
Languages:
- Fluent Hebrew (written & spoken).
- Fluent English (written & spoken).
- Other languages an advantage.
Computer skills:
- Proficient in Microsoft Office: Outlook, Word, Excel, Power Point.
- Experience working with ERP systems (Priority- an advantage).
Interpersonal skills:
- Service orientation.
- Teamwork.
- Organizational skills: Time Management, Multitasking, Attention to Details.
Other: Availability to assist outside of office hours when necessary.