We are looking for a Head of global delivery and professional services for Service Assurance. A result driven professional, experienced in business leadership, delivery and post-delivery.
Your role will be an executive-level position reporting to the Line of business head
The organization you will head is a multi-disciplinary organization including Account and project management, professional service and support organizations. It is dispersed globally with major locations in Israel, USA, India, Ukraine, South Africa and Costa Rica. There are smaller additional locations worldwide. It includes more than 200 Project professionals and engineers in direct report.
You will be responsible for a complete end-to-end view of our customers delivery life cycle starting from supporting sales through Delivery and ongoing customer Support. You will interface heavily with multiple organizations within the company including Sales, Presales, Product groups and R&D aiming together to Increase efficiency, grow business and revenue and create long term customer satisfaction.
Your day to day activities will include overseeing multiple projects in multiple regions ensuring that we meet timelines, budgets, and quality objectives. You will interface with customers frequently both from in an operational capacity and in a business capacity.
You will also work tightly with the different managers in the delivery organization to make sure we have the people, tools, methodologies and abilities to meet our objectives and exceed expectations.
In this position you will also work closely with line of business management and parallel organizations daily planning and executing the long term goals both from a business perspective and an operational view.
Your success will be measured on meeting the Revenue and Profitability goals while maintaining excellent customer engagement and satisfaction. In addition your ability to grow our business will play a major role in your success.
This role requires a high level of collaboration with different units and partnerships with other leaders in the organization in order to align and execute strategy.
Requirements:
Self-motivated, hard-working, innovative person with analytical, problem solving, and top interpersonal and leadership skills.
Strong business acumen.
Non-formal, energetic change-agent, with demonstrated ability to solve complex personal/process problems, in a complex environment.
Natural customer success orientation.
At least 5 years of experience of managing large scale (100+) global outbound organizations.
At least 10 years of experience in various professional Services, project management and support roles.
Highly technical in the field of networks, software and telecom.
Excellent oral, presentation, written communication and organizational skills
Thrives under pressure.
Passion for services and helping customers.
English fluency A MUST.
B.sc or equivalent academic degree.
Willingness and ability to travel abroad frequently.