לוח משרות דרושים Professional Services בתל אביב יפו

Our company is an innovative Fintech startup, backed by the top venture capitalist in Israel & the US. Our product disrupts organizational finance by providing the first SaaS for both Procurement & Finance teams.
This role is part of the Customer Success organizations and will work closely with the Product, RnD, and the Customer Success teams.
As our first Implementation Manager, you will not only be leading implementation projects with company's rapidly growing customers base, you will define the processes for all future Implementation Managers.
Were looking for someone who can initiate and execute processes, is well-organized, has great soft skills, has a technical understanding of ERP systems and payment systems, and is open and willing to communicate with customers.
The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of SaaS solutions.
This role is part of the Customer Success organizations and will work closely with the Product, RnD, and the Customer Success teams.
Advantages:
Experience with payment systems and/or working at a Fintech company.
About The Role:
* Work with internal/external customer teams to assess business and implementation requirements and gaps,, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
* Own and manage the technical onboarding and integrations of multiple customers in a given period.
* Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
* Improve internal processes and systems for more efficient customer interactions.
* Develop repeatable and scalable processes to improve project quality and delivery.
* Share product feedback with Product and RnD teams to help improve the product.
* Contribute to the internal knowledge base so you can share lessons learned with other resources.

Required Director Of Professional Services.
KEY RESPONSIBILITIES-
Manage day-to-day Operations/project delivery within the EMEA and APAC PS teams
Help build the practice and team to support massive scale and growth
Ensure the team is implementing projects in alignment with a focus on customer success and long-term adoption
Work with the team to ensure proper project planning, on time delivery, & high quality consulting
Monitor team performance and KPIs, making adjustments as needed to ensure outstanding results
Work with other PS leaders to ensure adequate coverage of projects across regions and to share best practices
Support new team member onboarding through mentoring, coaching and on the spot training as needed.
Provide active coaching, development and feedback to the team
Help ensure the team provides critical data each week such as updated project plans, time tracking, execution of change orders, execution of customer signoffs, and reporting of other key milestones.
Serve as a point of executive escalation on at risk projects
Ensure timely resolution of risks across the team; compiling broader trends to share cross-functionally as appropriate.
Meet with key customer points of contact to help drive value, retention, and adoption from day one.
In partnership with the PS Operations team, analyze the teams workload to ensure business help and adequate staffing on a weekly basis
Develop new processes, procedures and methods to support scale and growth within your region
Collaborate closely with Professional Services Leadership across the globe to grow the strategy and the team.
Maintain a weekly forecast of delivered revenue for the current month and the current quarter.
Hire, onboard, manage and mentor a team of technical Professional Services consultants.