Position: Global Service Specialist is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Global Service Specialist to join the team. Job Description o As the Global Service Specialist, you will respond to service tickets via our Service Portal o You will be responsible for user management across multiple platforms and document user qualification o You will perform as the Technical Subject Matter Expert for all products and applications, providing technical support to service technicians for all products and applications o Answering customer support calls and following through until complete resolution within a timely manner o Manages project progress and milestones to meet deadlines o Confirm warranty status and approve warranty invoices o Responsible for the RMA (Returned Material Authorization) devices o Escalation of customer complaints and clinical questions o Assist with management of level 2 vendors, qualification and training of level 2 vendors and technicians