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we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Client Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps.
The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

we are looking to hire a Customer and Technical Support Representative who will be responsible for the interactions between our company and our customers and will provide more experienced and detailed technical support addressing special escalations, system bugs, customers complaints and more.
The position includes communication with the Support team agents and other internal departments in order to resolve and investigate issues escalated.
This role requires a combination of excellent customer service skills and technical knowledge to address both non-technical and technical queries

To work in retail is to be the face, Inc. With a relentless focus on product knowledge and customer service, Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

As our Store Athlete (Sales Associate) your mission will be to deliver a premium consumer experience by demonstrating the expertise to navigate through individual needs and providing a complete solution through products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals.
Responsibilities
Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
Serve as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, products and culture, sales and service techniques
Assist Leads, Senior Associates, and Managers in training entry level associates
Assist with loss prevention efforts by providing proactive customer service

As our Store Athlete (Sales Associate) your mission will be to deliver a premium consumer experience by demonstrating the expertise to navigate through individual needs and providing a complete solution through products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals.
Responsibilities
Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual