We are looking for a Monetization Operation Specialist to join our incredible Monetization team and be the LiveOps manager's right hand (and voice).
Manage daily Activity.
Training & Monitoring.
Assign the tasks.
Check promotions plans (Make sure promotions are set correctly)
Key person between OPS and Daily Team.
Manage The daily Activity - Collaboration with other departments.
Working closely with all departments to ensure the OPS works effectively across all aspects.
Managing the operation of monetization activities inside the game through the games Back end system: setting up promotions, controlling game features.
Working with product managers and analysts to monitor and report on the performance of the promotions and events and their impact on KPIs and game health.
Setting Social Promotions and Weekly Activity.
Managing the operation of monetization activities inside the game through the games Back end system: setting up promotions, controlling game features, creating pricing configurations, segmentation, CRM control, prizes awarding, etc.
Over time availability and planning.
Execute MM activities that are required after office time.
Delegate and plan the overtime tasks.
SQL Queries.
Writing and executing the needed actions on the DB.
Train and assist to the team in doing it as well.
Requirements:
English proficiency both spoken and written.
At least 1 year of experience in CRM strategy & planning.
Strong self-learning and analytical skills with a problem-solving attitude.
Good SQL knowledge Must.
Good Excel knowledge - Must.
Highly attentive to details, thorough, responsible and punctual.
Strong computer skills, ability to learn and operate multiple applications.
Ability to work under pressure.
Familiarity with CRM tools advantage.
Strong problem solving/troubleshooting skills.
Availability to work off hours.
Willing to travel a lot.