Global Operations Business Unit is seeking a full time shift lead for the 24/7 NOC operation. The 24/7 NOC monitors and oversees the entire cloud and is meant to provide fast resolution to critical rising issues.
Responsibilities include:
Lead Day-to-Day Activities
Implement service and monitoring improvements
Act as a gate to other Cloud groups by providing professional analysis and support
Work with and operate various monitoring and control systems.
Maintain communication with clients and different elements within the organization.
Maintain a general overview of all activities performed in the cloud and raise red flags when relevant.
Perform system and network analysis by using well defined toolsets for proactive monitors .
Requirements:
Relevant education:
BA or BSc degree in a relevant field Computer Science, Networking, Industrial Engineering or Exact Sciences.
NOC/Monitor/Networking knowledge and experience
Or
Leadership experience with technical knowledge.
Knowledge in Linux systems
Experience providing service and communicating with a large scale customer base
Experience in troubleshooting and technical analysis
Familiarity with DB such as Oracle, My SQL, Cassandra, Hadoop advantage
Experience in a round the clock call center, NOC, HUB or Support advantage
Knowledge in scripting language (Bash, Python, C-shell, Perl) and programing advantage
Knowledge in storage and backup advantage
Knowledge in networking diagnosis advantage
Experience with ITSM tools (ServiceNow) - advantage
Required Languages
English at a very high level both written and spoken
Additional languages will be considered an advantage
Important skills / characteristics:
Highly service oriented with strong interpersonal skills
Strong analytical skills and ability to collate and interpret data from various sources:
Strong communication skills.
Strong multitasking capabilities.
Ability to work in a team and good rapport with others.
Ability to independently learn.
Organized and detail oriented .
Ability to work effectively under pressure while balancing multiple priorities.
Ability to assess and prioritize faults, and respond or escalate accordingly.