The Global Service Desk (GSD) Technician is responsible for direct End-User technical support and for excellent customer service.
The GSD Technician provides support for basic incident resolution and requests reported to the service desk.
Responsibilities include initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
The Service Desk Technician is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Department for Career Page:
Costumer Service & Support
Requirements:
A Bachelors degree student 1st or second Year in Computer Science or Information Technology Degree OR Students in MCSA courses (MCSA,MCITP, MCSP)
Ability to give 3-4 shifts a week (at least two in the middle of the week and one weekend shifts).
Strong written and verbal skills, working and writing detailed documents in both English and Hebrew.
Intermediate 2+ years experience providing support for Windows 7/8/10. Intermediate:
Experience troubleshooting basic network connectivity as it relates to desktop computing.
Basic: Experience with using Active Directory for password resets, group membership, domain membership, etc.