לוח משרות דרושים Help Desk - מחשבים ורשתות ברמת גן, לחיפוש זה נמצאו 35 משרות

As an IT helpdesk Specialist, you'll join global IT team providing first-line Technical Support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential. Weekly schedule (Israel time):
* Monday: 15:00-23:00
* Wednesday: 15:00-23:00
* Friday: 10:00-15:00 What you'll do: Provide helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation. Support and troubleshoot hardware and software issues (Windows and Mac). Install and configure hardware, software, and networks. Execute onboarding/offboarding processes for employees per established procedures. Manage and maintain IT inventory. Monitor on-premises systems and troubleshoot issues. Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones. Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk -tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

As an IT helpdesk Specialist, you'll join our global IT team providing first-line Technical Support for our Israel office, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly - resolving issues promptly and delivering strong service that keeps our teams productive. What you'll do: Provide helpdesk support for our Israel office as part of the follow-the-sun rotation. Support and troubleshoot hardware and software issues (Windows and Mac). Install and configure hardware, software, and networks. Execute onboarding/offboarding processes for employees per established procedures. Manage and maintain IT inventory. Monitor on-premises systems and troubleshoot issues. Maintain and support A/V conference systems (Zoom, Teams) for company meetings. Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk -tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.

This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.

If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.



What You Will Own

Prepare, configure, and deploy Windows and macOS laptops for new employees
Support employee onboarding and offboarding, ensuring a seamless IT experience
Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
Support password resets, MFA, VPN access, and identity-related requests
Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
Maintain accurate inventory of laptops, accessories, licenses, and IT assets
Document technical procedures, troubleshooting guides, and knowledge base articles
Escalate infrastructure, cloud, networking, and security issues when appropriate
Help maintain a secure, reliable, and efficient IT environment for employees worldwide

We are looking for a highly motivated, service-oriented IT Support Specialist with 2-3 years of experience to join our team. In this role, you will be the primary point of contact for internal help desk requests, ensuring our employees have the seamless technology experience they need to do their best work. This is a fantastic opportunity for a tech-savvy professional who is a natural problem-solver, thrives in a fast-paced environment, and is eager to take ownership of IT operations while continuously expanding their technical skill set.
What Youll Be Doing:
Serve as the primary point of contact for internal IT help desk requests, providing friendly, timely, and effective support to our team.
Configure, deploy, and troubleshoot employee hardware in a predominantly Mac environment, alongside Windows systems.
Administer the full lifecycle of employee onboarding and offboarding, managing user identities, access rights, and SaaS provisioning through JumpCloud and Google Workspace.
Manage, monitor, and secure our corporate device fleet utilizing JumpCloud's MDM capabilities.
Deploy, monitor, and troubleshoot our endpoint security software, specifically SentinelOne.
Maintain clear, accurate, and organized IT documentation and knowledge-base articles for both end-users and the IT team.
Autonomously research and implement solutions for emerging technical issues and help improve daily IT workflows.

We are a growing digital health startup developing hybrid drugs that combine pharmaceutical innovation with digital technology to improve patient outcomes. We're looking for a hands-on IT Operations Specialist to support our employees and business operations, administer our corporate technology environment, and implement technologies that help our business scale. You'll play a key role in delivering secure and reliable technology that supports our global workforce while partnering with teams across the organization. You'll work with Microsoft 365, Okta, Kandji, AI-powered productivity tools, and a diverse portfolio of cloud-based business applications, helping build and continuously improve our Corporate IT capabilities.


What You'll Do
Serve as the primary point of contact for internal IT support and manage employee IT requests across the organization.
Troubleshoot hardware, software, business applications and end-user technology issues for employees both remotely and in the office.
Administer Microsoft 365, Okta, Kandji and other cloud-based business applications, including user accounts, licenses, permissions and application access.
Partner with the Security Specialist to implement security controls and support identity and access management.
Manage employee onboarding and offboarding, including user provisioning, devices, application access and IT asset management.
Support the company's predominantly macOS environment using Kandji.
Support workplace technology, including workstations, meeting rooms, networking, printers, and collaboration tools, while coordinating with external IT vendors.
Configure and deploy new SaaS platforms and support system implementations, upgrades, migrations, and technology rollouts in accordance with established change management processes.
Partner with business stakeholders to implement technology solutions that address business needs.
Partner with the development team to evaluate, implement and support secure AI-powered tools and solutions that improve business processes and employee productivity.
Recommend and implement improvements that enhance the employee technology experience and internal IT operations.