We are looking for a talented experienced Support Engineer, to be responsible of the Support & Maintenance of company Systems Platforms installed in airports globally. Our Support Engineer will report directly to company VP Operations.
Responsibilities:
* Work directly with customers & partners and Provide Tier 1 & 2 Technical support to company infrastructure globally.
* Assist with company projects & installations as required.
* Lead customer hardware logistics issues to a fulfilment according to the defined SLA
* Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in accordance with the severity and defined SLA.
* Proactive monitor and detect any issues in the system and assist to keep it running smoothly.
* Provide and evaluate proactive Health Checks on a daily, weekly, and monthly basis.
* Provide fault isolation and root cause analysis for technical issues.
* Test Pre-Released New Software versions features.
* Working closely with cross-functional teams, Software & Hardware developers, and operation teams to solve customers problems efficiently.
Requirements: * A minimum of 3+ years of related experience is required (customer-facing experience and service/tech support)
* Basic network application understanding (windows server side)
* Fluent English
* High customer service orientation.
* Knowledge of Microsoft Office software (Word, Outlook, Excel, Power Point, etc.
* Strong trouble shooting and problem-solving skills.
* Tech-savvy
* Willing to travel as needed (Local/Abroad)
* Work at non-routine hours when required
* Experience in Routing & Switching (Advantage)
* Experience in SQL (Advantage)
* Familiar with CRM systems and practices, notably Priority (Advantage)
* Knowledge in VMware, Hyper-V (Advantage) Personal Skills
* Self-learning, technological approach, process oriented.
* Independent and resourceful, out of the box creative thinker, ability to perform under pressure and constraints.
* Ability to work with, maintain and manage numerous interfaces, both internal and external
* Must be a Team player.
Education-
* Engineering degree in Electrical/Software or related Field.
המשרה מיועדת לנשים ולגברים כאחד.