Seeking for Technical Support Representative
Responsibilities:
" The Senior Technical Support Representative will provide professional level technical support to B2B customers on a System, Server and Infrastructure Environment levels remotely via email, phone and remote desktop access 24/6.
" Supervising efficient and effective division of the Support Team workload at any given time.
" Representing an escalation point of contact for complex customer inquiries and technical issues.
" Maintaining high level of service provided by the Support Team to customers and internal channels.
" Prioritizing and managing several technical issues and tasks at a time, track and report solution deliverables using appropriate tools.
" Analyzing common technical issues and queries to promote continuous improvement.
Requirements:
" Proven experience of over 3 years in customer support.
" Proven experience as a senior representative/team leader.
" A high degree of technical expertise (education or work experience).
" Highly proficient in verbal and written English.
" Availability to work on shifts.
" Experience in B2B customer support - advantage.